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Forum Discussion
Windows Explorer gets slow when trying to access Dropbox a local folder in my hard drive.
I use dropbox business for my work and found that when I try to access my dropbox folder or files syned in my pc hdd, it gets significantly slow within certain period of time.
I synced dropbox file...
Hi
I figured out finally what was the cause of this slowness of my dropbox.
I traced up on startup application on my pc and found that youtube through web browser I used to play for music caused the video acceleration workload to my poor video card and it ended up slowness of display on dropbox.
I closed web browser with youtube and the speed of accessing dropbox went up.
So conclusively its more likely my graphics card problem.
You can close the case.
Thank you
Hannah
Dropbox Staff
Dropbox Staff
Hi Hannah.
I'm having this exact same problem, and when I quit dropbox, I have no problems/delays accessing the local dropbox folder. The performance is terrific. Soon as I start dropbox, it takes 20-40 seconds to access folders (and usually its L3 and below). The main dropbox folder opens fast, and the second level also opens fast, but soon as I go deeper into subfolders, it's taking forever to browse.
- Nancy
Sorry to hear this, Doug R.1. Can you let us know the syncing status and app version of your Dropbox app?
Is this something you noticed after a specific OS or Dropbox app update?
Thanks Nancy! As requested.
v205.1.5765
Sync Status says "Up to Date"
It's been happening for several months now, and I don't recall what the catalyst was/is.
- Megan
Hey Doug R.1, do you happen to be running any 3rd party apps like antivirus or firewalls, or VPN/proxy settings on your machine? If so, could you temporarily disable them and let me know how it goes?
- No third party firewalls or AV. I have defender and this is my home pc on my network behind a ubnt firewall and an IPS. Nothing has changed on my PC. I can disable windows firewall and defender, and i can place my PC on the DMZ direct internet connection.
No love. Only works when the dropbox app is closed. If there is some port whitelisting or other specific firewall exclusions i should use, let me know. Happy to whitelist what i can.- Megan
Hi again @Doug R.1!
Would it be possible for you to create a new user profile of the device, and check if the behavior is reproducible there?
