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Forum Discussion
Windows Defender problem is preventing the Dropbox app from running
I have a problem with the app's Dropbox files on desktop
(The iPhone and the website work fine).
I received this message:
Check your internet connection. microsoft defender smartscreen is not accessible and cannot help you decide if the Dropbox application is allowed to run
so I canceled all the protections, i.e. - Enable the Windows Defender reputation based protection, but the problem was solved for a few days and then ruternd
desktop.
pkease advise....
- thanks jay.
so first,ee disabeld the mic. difender and the norton firewall and anti virus.
then,We have uninstalled Dropbox completely and reinstalled it as the tech support instructed us in the chat.
It worked fine for a day and then again it is hanging while trying to connect....- Jay
Dropbox Staff
Thanks for the update, it might be worth continuing with the email support for them to investigate this in more detail on their end.
