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Forum Discussion

ccowap's avatar
ccowap
Explorer | Level 3
3 years ago

Windows app stuck "updating dropbox account"

Noticed yesterday. Same issue on Windows 10 and 7 machines with same account app stuck "updating dropbox account" Unable to sign into app Re-install not cured it deleting cache not cured it.
desktop
dropbox business
Windows
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi ccowap, thanks for bringing this to our attention.

 

Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

 

This will help me to assist further!

Melissa11's avatar
Melissa11
New member | Level 2
2 years ago

I have been having the same problem with my windows desktop app for almost a year now.   Windows firewall is set to allow all 3, domain, private, and public communication for Dropbox.

Please help, Dropbox is so much less useful when you have to do everything through a browser.

  • ccowap's avatar
    ccowap
    Explorer | Level 3
    2 years ago

    I had to uninstall and re-unstall DB

    and then completely re-sync all the files to a new folder.

    DB default folder name format changed while doing that - (which was odd) out of interest.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey Melissa11, sorry to you see you're having this issue.

       

      Did you happen to try what ccowap suggested that worked for them, to see if it helps you too?

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