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Forum Discussion

harsve's avatar
harsve
Explorer | Level 3
3 years ago

Windows app for s-mode not working

The windows app for s-mode does not work anymore. It freeze during the log in process.

An app upgrade gone wrong?

Desktop
Error Messages
Windows
  • Hannah's avatar
    Hannah
    3 years ago

    Sorry to jump in here, harsve!

     

    Do you perhaps have some kind of security app, like an antivirus, VPN, firewall, etc. installed, that could be blocking the app from working correctly?

  • NDawson's avatar
    NDawson
    Helpful | Level 5
    3 years ago

    Our debate team uses dropbox, but I use a microsoft surface so I have to use the Dropbox S Mode version (which is fine I guess). However, after having to re login, whenever I input my credentials and hit enter there's a blank white pop up that seemingly is attempting to be a loading screen or a dialogue box. Shortly after, the app crashes.

    Note: the app was working fine even on windows 11, but now for some reason the app won't allow any login attempts

    Note 2: reinstalling, updating, restarting all don't solve

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Hi NDawson, how are you today?

       

      Can you send me a screenshot of the white pop-up screen that you see, when having to log-in?

       

      Keep me posted!

      • ryguyone's avatar
        ryguyone
        New member | Level 2
        3 years ago

        I'm having the same issue. Here is my screenshot. 

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hey harsve, sorry to hear you're having issues with this.

     

    Can you please let me know if you're getting any specific error or if you're getting stuck on a particular screen?

     

    If you could send us a screenshot, I'd appreciate it. 

     

    Thanks!

    • harsve's avatar
      harsve
      Explorer | Level 3
      3 years ago

      Here is a screenshot of the frozen log in. I´m using an HP-laptop.

       

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Sorry to jump in here, harsve!

         

        Do you perhaps have some kind of security app, like an antivirus, VPN, firewall, etc. installed, that could be blocking the app from working correctly?

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