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Forum Discussion

harsve's avatar
harsve
Explorer | Level 3
3 years ago

Windows app for s-mode not working

The windows app for s-mode does not work anymore. It freeze during the log in process. An app upgrade gone wrong?
Desktop
Error Messages
Windows
  • Hannah's avatar
    Hannah
    3 years ago

    Sorry to jump in here, harsve!

     

    Do you perhaps have some kind of security app, like an antivirus, VPN, firewall, etc. installed, that could be blocking the app from working correctly?

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hey harsve, sorry to hear you're having issues with this.

 

Can you please let me know if you're getting any specific error or if you're getting stuck on a particular screen?

 

If you could send us a screenshot, I'd appreciate it. 

 

Thanks!

  • harsve's avatar
    harsve
    Explorer | Level 3
    3 years ago

    Here is a screenshot of the frozen log in. I´m using an HP-laptop.

     

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Sorry to jump in here, harsve!

       

      Do you perhaps have some kind of security app, like an antivirus, VPN, firewall, etc. installed, that could be blocking the app from working correctly?

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