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Forum Discussion

harsve's avatar
harsve
Explorer | Level 3
3 years ago

Windows app for s-mode not working

The windows app for s-mode does not work anymore. It freeze during the log in process. An app upgrade gone wrong?
Desktop
Error Messages
Windows
  • Hannah's avatar
    Hannah
    3 years ago

    Sorry to jump in here, harsve!

     

    Do you perhaps have some kind of security app, like an antivirus, VPN, firewall, etc. installed, that could be blocking the app from working correctly?

NDawson's avatar
NDawson
Helpful | Level 5

Our debate team uses dropbox, but I use a microsoft surface so I have to use the Dropbox S Mode version (which is fine I guess). However, after having to re login, whenever I input my credentials and hit enter there's a blank white pop up that seemingly is attempting to be a loading screen or a dialogue box. Shortly after, the app crashes.

Note: the app was working fine even on windows 11, but now for some reason the app won't allow any login attempts

Note 2: reinstalling, updating, restarting all don't solve

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hi NDawson, how are you today?

 

Can you send me a screenshot of the white pop-up screen that you see, when having to log-in?

 

Keep me posted!

  • ryguyone's avatar
    ryguyone
    New member | Level 2
    3 years ago

    I'm having the same issue. Here is my screenshot. 

    • NDawson's avatar
      NDawson
      Helpful | Level 5
      3 years ago

      yep, same as the other user. Here's my SS

       

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Hey ryguyone and NDawson, I've moved your posts under this thread, since they're about the same issue.

         

        Can you also check if you have any security apps, like the ones I mention in my reply above, that might be affecting the Dropbox for S Mode app?

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