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Forum Discussion
Windows 11 search is lagging after a recent Dropbox update
I'm dealing with a very frustrating problem on all 3 of my Windows 11 machines and I suspect a recent Dropbox update may be the culprit. When I press the Start button and search for a particular file or folder, the result shows up in "best match" but it's not fully loaded. Instead, the preview/details pane to the right just sits as a blank gray box for 5-10 seconds before the gray box finally populates. Only that point can I click on the "open file location" button and get to the right place in file explorer. Similarly, if I immediately click on the particular file/folder in "Best Match," there's a 5-10 second lag between when I click on the file/folder and when the file/folder opens up or goes to the right place in file explorer. It's making all of my computers almost unusable for productivity tasks.
Just reinstalled it and the same issue is occuring.
- Hannah
Dropbox Staff
Hey shrimpgordita, does this only happen with files in your Dropbox folder or any file in your file explorer?
If you close the Dropbox app completely, does the issue persist with the app closed?
