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Explorer | Level 3

3 years ago

Windows 10 event log ID 281 occurring for DbxSvc application, error

I am having trouble with my Dropbox. I am continually getting this error for my computer. I uninstalled and reinstalled Dropbox. I still get this error. I tried following the advanced reinstall directions on the Dropbox website. It didn't work (I admit that I couldn't find all the folders in steps 6-9).

I am not sure how to fix this. I am looking for some help. I think it might be crashing my PC but I am not sure.

Log Name: Application
Source: DbxSvc
Date: 7/15/2022 8:34:43 AM
Event ID: 281
Task Category: (4)
Level: Error
Keywords: Classic
User: N/A
Description:
CertFindCertificateInStore failed with: (-2146885628) Cannot find object or property.

desktop

Setting up the apps

12 Replies

Hannah
Dropbox Staff
3 years ago
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Hey mikeproducteng54, thanks for bringing this to our attention.

Do you maybe have a screenshot of the error message you're getting?

Also, is Dropbox currently installed on your computer and if so, what's the sync status of the app?

You can see that by hovering over the Dropbox icon in your system tray with your mouse.

Keep me posted.
- mikeproducteng54
  Explorer | Level 3
  3 years ago
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  Hi Hannah,
  
  When my computer crashes, it just freezes the screen. A few times I have waited 10-20 minutes, and the screen just stays frozen. I just restart the computer by holding the power button.
  
  The only error message I see is in the Event Viewer. The error message I copied to my first post.
  Log Name: Application
  Source: DbxSvc
  Date: 7/15/2022 12:34:20 PM
  Event ID: 281
  Task Category: (4)
  Level: Error
  Keywords: Classic
  User: N/A
  Description:
  CertFindCertificateInStore failed with: (-2146885628) Cannot find object or property.
  
  DropBox is currrently installed onto my computer and the Sync says it is up to date. I am not sure if it is the cause for my computer crashing, but it is the only error I see within the last few hours.
  - Megan
    Dropbox Staff
    3 years ago
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    Hey mikeproducteng54, sorry to jump in here!
    
    Does your app crash immediately when you launch it, or a few hours after using it?
    
    Do you have any idea of the approximate number of files that are synced to your device?
Terminettore
New member | Level 1
3 months ago
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This issue has been reported many many times in different topics on this forum starting from 3-4 years ago, but i can't see any official solution. The classic answer is "reinstall the app" (but can't resolve). Starting form december 7 the issue is causing frequent PC crashes or black screens. I'm evaluating to abandone Dropbox due to no resolution...........
- Walter
  Dropbox Staff
  3 months ago
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  Hey Terminettore - sorry to hear you're having issues with this.
  
  Could you clarify your computer's exact OS version for us perhaps and maybe send us a screenshot of the app's status and version as shown in your system tray/task bar?

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I am not sure how to fix this. I am looking for some help. I think it might be crashing my PC but I am not sure.

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I am not sure how to fix this. I am looking for some help. I think it might be crashing my PC but I am not sure.

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Windows 10 event log ID 281 occurring for DbxSvc application, error","moderationData":{"__ref":"ModerationData:moderation_data:609880"},"body":"

Hey mikeproducteng54, thanks for bringing this to our attention.

Do you maybe have a screenshot of the error message you're getting?

Also, is Dropbox currently installed on your computer and if so, what's the sync status of the app?

You can see that by hovering over the Dropbox icon in your system tray with your mouse.

Keep me posted.

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Hey , thanks for bringing this to our attention.

Do you maybe have a screenshot of the error message you're getting?

Also, is Dropbox currently installed on your computer and if so, what's the sync status of the app?

You can see that by hovering over the Dropbox icon in your system tray with your mouse.

Keep me posted.

Hi Hannah,

When my computer crashes, it just freezes the screen. A few times I have waited 10-20 minutes, and the screen just stays frozen. I just restart the computer by holding the power button.

The only error message I see is in the Event Viewer. The error message I copied to my first post.

Log Name: Application
Source: DbxSvc
Date: 7/15/2022 12:34:20 PM
Event ID: 281
Task Category: (4)
Level: Error
Keywords: Classic
User: N/A
Description:
CertFindCertificateInStore failed with: (-2146885628) Cannot find object or property.

DropBox is currrently installed onto my computer and the Sync says it is up to date. I am not sure if it is the cause for my computer crashing, but it is the only error I see within the last few hours.

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Hi ,

When my computer crashes, it just freezes the screen. A few times I have waited 10-20 minutes, and the screen just stays frozen. I just restart the computer by holding the power button.

The only error message I see is in the Event Viewer. The error message I copied to my first post.

Hey mikeproducteng54, sorry to jump in here!

Does your app crash immediately when you launch it, or a few hours after using it?

Do you have any idea of the approximate number of files that are synced to your device?

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Hey , sorry to jump in here!

Does your app crash immediately when you launch it, or a few hours after using it?

Do you have any idea of the approximate number of files that are synced to your device?

This issue has been reported many many times in different topics on this forum starting from 3-4 years ago, but i can't see any official solution. The classic answer is \"reinstall the app\" (but can't resolve). Starting form december 7 the issue is causing frequent PC crashes or black screens. I'm evaluating to abandone Dropbox due to no resolution...........

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Hey Terminettore - sorry to hear you're having issues with this.

Could you clarify your computer's exact OS version for us perhaps and maybe send us a screenshot of the app's status and version as shown in your system tray/task bar?

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Hey - sorry to hear you're having issues with this.

Could you clarify your computer's exact OS version for us perhaps and maybe send us a screenshot of the app's status and version as shown in your system tray/task bar?

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