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Forum Discussion

bjose's avatar
bjose
Explorer | Level 4
3 years ago

Dropbox application dies - Windows 11

I have Windows 11 running on my laptop with Norton 360. The issue is Dropbox application just dies randomly. I tried to reinstall couple of times, and it helped but stopped working now. 

I have uninstalled Norton 360 (back to Windows Defender now 🙂 and tried to reinstall Dropbox. But still no luck. 

 

Any ideas? 

 

desktop
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  • Hannah's avatar
    Hannah
    3 years ago

    Hey bjose, thanks for joining our Community.
     

    Have you tried to uninstall the app, restart your computer and then reinstall it, to see if that helps?

     

    If not, try reinstalling it using our offline installer.

     

    Let me know how it goes.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hey bjose, thanks for joining our Community.
     

    Have you tried to uninstall the app, restart your computer and then reinstall it, to see if that helps?

     

    If not, try reinstalling it using our offline installer.

     

    Let me know how it goes.

    • bjose's avatar
      bjose
      Explorer | Level 4
      3 years ago

      The offline installation as a solution is working so far.  Thanks to Hannah 

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Happy to see that it worked, bjose!

         

        If you come across any other issues, make sure to let us know.

         

        Have a great week ahead!

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