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Forum Discussion
Dropbox application suddenly not working with Windows 11
Yesterday, I noticed that Dropbox was no longer connected on my laptop running Windows 11. There is no system tray icon for Dropbox, and clicking on the start menu app icon does nothing at all; same for "Open Dropbox" on the website. I've uninstalled, reinstalled, rebooted multiple times, tried different firewall settings, redownloaded the installer, but no luck with anything. A previous thread discusses a similar problem, but no solution:
https://www.dropboxforum.com/t5/Apps-and-Installations/Windows-11-Upgrade-and-cannot-get-Dlox-to-work-properly/td-p/566989
I found the solution by logging out of my Windows 11 user account and downloading Dropbox while logged in on the Visitor account. I switched back to my user account and was able to open the Dropbox app and link my account. Very strange.
- Hannah
Dropbox Staff
Hey PDub81, welcome to the Dropbox Community.
Sorry to see you're having trouble with our application.
Have you tried the offline installer for Windows to see if that works?
Let me know how it goes.
Thank you, Hannah. I will try it when I get home tonight and report back 😊
- Hannah
Not a problem, sounds good!
Let us know how it goes!
Same problem ... offline installer does not work. It does not automatically run (I think) but when I click on "restart the download" I get the following:
404 Not Found: /bfs/bwi/custom/shared/dbx-releng/dbx-releng/client/Dropbox 43.4.50 Offline Installer.x86.exe rpc error: code = NotFound source = bfs/ffs/ffs.FFS/Stat desc = file does not exist: /dbx-releng/client/Dropbox 43.4.50 Offline Installer.x86.exe ORIGINAL STACK TRACE: dropbox/courier/status.newError go/src/dropbox/courier/status/errors.go:75 +0x88ce6f dropbox/courier/status.ClientCast go/src/dropbox/courier/status/cast.go:212 +0x88c7ed dropbox/courier/client/nodep.(*RpcMetadata).ConvertError go/src/dropbox/courier/client/nodep/metadata.go:76 +0x9ef77e dropbox/courier/client/nodep.convertErrorClientUnaryInterceptor go/src/dropbox/courier/client/nodep/client.go:169 +0x9ef711 google.golang.org/grpc.chainUnaryClientInterceptors.func1 external/org_golang_google_grpc/clientconn.go:345 +0x9a1407 google.golang.org/grpc.(*ClientConn).Invoke external/org_golang_google_grpc/call.go:35 +0x99f162 dropbox/courier/client/nodep.(*grpcClient).Invoke go/src/dropbox/courier/client/nodep/client.go:479 +0x9f2c0d dropbox/proto/ffs/client.(*fFSClient).Stat go/src/dropbox/proto/ffs/client/ffs.dbx_stubs.go:239 +0xd1340b dropbox/ffs.(*RemoteFileSystem).Stat go/src/dropbox/ffs/remote_file_system.go:255 +0xd191f2 dropbox/ffs.(*fileSystem).Stat go/src/dropbox/ffs/file_system.go:182 +0xd1594f main.(*requestHandler).serveHTTP go/src/dropbox/ffs/http_proxy/main.go:577 +0x1052e21 main.(*requestHandler).ServeHTTP go/src/dropbox/ffs/http_proxy/main.go:646 +0x105398b dropbox/web/server.(*Handler).ServeHTTP go/src/dropbox/web/server/handler.go:243 +0xe851ae dropbox/util/http2.(*executorRequest).Execute go/src/dropbox/util/http2/executor.go:29 +0xd32ee3 godropbox/executor.(*queuedRequest).execute go/src/godropbox/executor/executor.go:48 +0xd2b108
godropbox/executor.(*WorkPoolExecutor).ProcessWithWaitGroup go/src/godropbox/executor/executor.go:174 +0xd2b613 godropbox/executor.(*WorkPoolExecutor).Process go/src/godropbox/executor/executor.go:134 +0xd2b3ea dropbox/util/http2.(*queuedHandler).ServeHTTP go/src/dropbox/util/http2/mux.go:213 +0xd33b2a net/http.(*ServeMux).ServeHTTP /usr/local/go/src/net/http/server.go:2462 +0x6a7c08 dropbox/util/http2.(*ProtectedPathsMux).ServeHTTP go/src/dropbox/util/http2/mux.go:166 +0xd3368f dropbox/util/http2.(*MuxImpl).ServeHTTP go/src/dropbox/util/http2/mux.go:271 +0xd34085 net/http.serverHandler.ServeHTTP /usr/local/go/src/net/http/server.go:2916 +0x6a985a net/http.(*conn).serve /usr/local/go/src/net/http/server.go:1966 +0x6a4d16 runtime.goexit /usr/local/go/src/runtime/asm_amd64.s:1571 +0x46aac0I should add that I've tried every suggestion that I've seen. All of a sudden stopped syncing (maybe after a recent Windows update, but not entirely sure).
