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GeorgeW751's avatar
GeorgeW751
Explorer | Level 3
2 years ago

We can't restore to this computer since it's already backing up

I just installed and setup Dropbox Backup. The Mac Dropbox Backup app seems to be out of sync with my Dropbox Backup. My initial backup of several folders completed long ago (1:52 pm), but even now (4:24 pm), the "Restore" button is grayed out and when I mouse over it, it says "We can't restore to this computer since it's already backing up." The website shows that the last backup completed at 3:46 pm. The status is "Done." When I click on "View backed up files," I can that all the files have been backed up.

 

I don't understand why the "Restore" button is grayed out. I seem to have a working backup, but I am not sure if I could restore it. Plus the last backup times are out of sync.

 

 

Computer Backup
Desktop
Install
Restore
Setting up the apps
  • Megan's avatar
    Megan
    2 years ago

    Hi GeorgeW751, yes it's normal. 

     

    You're already using the feature on the device, so you shouldn't be able to restore, something that's already active.

     

    As for restoring deleted content, I suggest you do this using your deleted files page, or events page instead. 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi GeorgeW751, let's jump right into this! 

     

    Just to make sure we're on the same page here, it sounds like you wish to restore content that's inside your Backup, am I right? If not, then feel free to clarify, 

     

    Could you also clarify the app's current syncing status, please? I'd love some screenshots of the restore button, and the message you get on your end. 

     

    Keep me posted!

    • GeorgeW751's avatar
      GeorgeW751
      Explorer | Level 3
      2 years ago

      Hi Megan,

       

      Yes, I just upgrade to Dropbox Plus and created a backup of 4 folders, including the Documents folder on my Mac ( disabled iCloud syncing of the Documents folder). I was trying to verify that I could delete a file and restore it.

       

      Here's what I am seeing:

       

      I tried totally deleting my backup (both in the App and at the Dropbox site). But I still get the same results.

       

      As noted, the last backup completed at 3:46 pm. I noted at the Dropbox site, the file that I deleted was deleted from the backup (Backups/Mac1/Hugo/apnet/hugo.toml.

       

      So why is the "Restore" button not working? The sync status is "Everything is up to date."

       

      Thanks,
      George

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi GeorgeW751, the Restore function is only used when restoring a Backup to a new device. It doesn't work on the same device you're currently using, since this is the place the backup is coming from.

         

        As per the message, it sounds like the backup is still ongoing. If you click the Dropbox icon in the menu bar, what is the current status of the app?

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