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Forum Discussion

Sixx's avatar
Sixx
New member | Level 2
2 years ago

Waiting to be linked to a dropbox account

Just setting up a new W10 laptop and trying to install dropbox and sync my files.  I have downloaded the latest version of the app 165.4.4300. The Dropbox icon in the system tray is greyed out. Ope...
Account Access
Desktop
Install
Setting up the apps
drmarkellis's avatar
drmarkellis
Explorer | Level 4
2 years ago

I recently migrated to a new Mac Book Pro computer, and my drop box gives me the message that it is waiting for me to link dropbox to an account, but I cannot find the place to do so. All I can see is the spinner and the message "waiting to be linked to a Dropbox account." Please see the screenshot below. 

Thank you for your assistance,

Mark A. Ellis

 

 

Waiting to sign in

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Thanks for reaching out about this, drmarkellis.

     

    Do you see any "click here to sign in" message?

     

    Also, do you perhaps have any VPN, firewall or antivirus that might be blocking Dropbox?

     

    Try disabling them temporarily, to see if that helps.

  • Udiek_Widh's avatar
    Udiek_Widh
    Explorer | Level 3
    2 years ago

    experienced similar issue, 

     

    in my Mac Book Air M1, using Ventura ver 13.4

    been browse around, with no success,

    I did:

    1. downloaded from website, no success, uninstall,

    2. downloaded version: 182.4.6427, also no success, 

     

    additional info, I signed in using my google account, and when I checked online via browser, this Mac already listed as the linked device

     

     

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Thanks for this info, Udiek_Widh, and sorry to hear you're having trouble using our desktop app on your macOS computer.

       

      Any security apps installed on it that might be blocking Dropbox?

      • Udiek_Widh's avatar
        Udiek_Widh
        Explorer | Level 3
        2 years ago

        Hi Hannah, 

         

        thank you for prompt response, I am new in using Mac, I never installed any security apps yet, and been explore around and I don't find something similar to "Windows Defender"  in this OS, also just received and installed latest Ventura 13.5.2.

        and retried to sign in in DropBox with no success, 

         

         

        thanks in advance, 

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