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Forum Discussion

Dilsh1's avatar
Dilsh1
New member | Level 2
11 months ago

Unable to view folder size on web browser using a Mac

Hi there. I am unable to view folder size on web browser using macOS Majave. I can view file size only. Any help would be appreciated.
GUI
Web
  • Jay's avatar
    Jay
    11 months ago

    Hi Christian E.9, you need to click on the ellipsis to the right of the folder to get that option to calculate the size, like in the below image.

     

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey Dilsh1, thanks for bringing this to our attention.

 

Can you confirm that you're following these steps and you're still not seeing the "calculate size" option for your folders?

 

If so, can you try from a different browser or a private browsing window, to see if that helps?

 

Keep me posted.

Christian E.9's avatar
Christian E.9
Collaborator | Level 9
11 months ago

Hanna, I have the same issue and have followed the steps. I have also tried using different browsers and InPrivate/Incognito modes. No luck. The 'Calculate Size' just doesn't appear.

 

I'm on Macbook Air M1, MacOS 14.0 (23A344)


Browsers used:

  • Microsoft Edge 120.0.2210.91 (Official build) (arm64)
  • Safari 17.0 (19616.1.27.211.1)
  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    11 months ago

    Thanks for letting us know, Christian E.9.

     

    Can you send me a screenshot of the options you see, so I can have a visual as well?

    • Christian E.9's avatar
      Christian E.9
      Collaborator | Level 9
      11 months ago

      Hannah, No proble. Sure, here you go.

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        11 months ago

        Hi Christian E.9, you need to click on the ellipsis to the right of the folder to get that option to calculate the size, like in the below image.

         

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