We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.
Forum Discussion
Unable to open Dropbox on my iPad. Please help.
I am unable to open dropbox on my ipad. I get a message "To connect to this device, try Dropbox Plus". I want basic dropbox. I can open it on my desktop and iphone. What am I doing wrong?
I bought a new ipad. I reset my old ipad back to factory settings. I updated my dropbox device list and have only 3 devices listed (desktop, iphone and ipad) on my dropbox account. When opening my dropbox on my ipad, I get the message (To connect this device, try dropbox Plus. You've reached your plan's device limit). I currently have Dropbox Basic because I have only 3 devices I use to access my dropbox. My question/problem is why does dropbox think that I have more than 3 devices and how can I correct this.
- Rich
Super User II
CHH1 wrote:
I updated my dropbox device list and have only 3 devices listed (desktop, iphone and ipad) on my dropbox account. ... My question/problem is why does dropbox think that I have more than 3 devices and how can I correct this.
Because you do have more than three devices. You have a desktop computer, an iPhone and, presumably, the old iPad listed, and now you're trying to sign in with the new iPad which would be a fourth device. You won't be able to link the new iPad to your account until you remove the old iPad (or another device).
