The Dropbox icon is inactive on my Windows 11 Surface Pro

Question

I have a new Surface Pro with Windows 11. I can access my dropbox but the desktop app (in Start menu and on Task bar) does not work. I've installed and reinstalled a few times but the icons are inactive. Please advise

Nancy · Answer

Hey Sanhutch, hope you’re doing well!
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Can you clarify what you mean when saying the icons are inactive? Do you mean that the Dropbox icon is missing or that it’s greyed out?&nbsp;
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Feel free to send me a screenshot of what you see.
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Ping me, when you’ve got more info.

Sanhutch · Answer

The icons are there and not greyed out BUT when I click on them (in the Start menu or the Task Bar), a little cog spins but then nothing further happens... 😕

Megan · Answer

Hi Sanhutch, would you mind clarifying the version of the Dropbox app that you have installed on your device?&nbsp;
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You should be able to locate it by hovering your mouse over the little Dropbox icon, next to your WiFi on your task bar. &nbsp;

Sanhutch · Answer

ummm not sure....does this look like it -&nbsp;

Megan · Answer

Hey Sanhutch, while we're at it, do you think you can send me a screenshot of how the icons look when you click on them?&nbsp;
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You mentioned a little spinning cog, that I'd like to have a visual of. Also, when did this start happening?

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The Dropbox icon is inactive on my Windows 11 Surface Pro

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