You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

jgoshawk's avatar
jgoshawk
Explorer | Level 3
4 months ago

The Dropbox desktop app is stuck on starting on Mac OS

I can't get past the "starting..." stage on the DB app. I've uninstalled, cleared everything related to DB from my computer, downloaded fresh, installed again. Everything I can think of. Always, the ...
desktop
Install
Mac
Setting up the apps
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

I hope it's okay for me to jump in here as well, jgoshawk.

 

Out of curiosity, is it possible to connect to a different network/WiFi to test if the app works?

jgoshawk's avatar
jgoshawk
Explorer | Level 3
4 months ago

I might try that later in the day, but please note that I can successfully use the app on an old computer on this same network -- so I don't think the network/WIFI is the problem.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    4 months ago

    Sounds good, jgoshawk! 

     

    Noted, and please let us know what you find.

    • jgoshawk's avatar
      jgoshawk
      Explorer | Level 3
      3 months ago

      Different network doesn't help. I started a ticket with support. They say DB engineers are aware of the problem and will let me know if they find a solution. Apparently I'm not alone.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        3 months ago

        Thanks for the update here, jgoshawk.

         

        Can you please give us your ticket number, do we can have a look on our end as well?

         

        Thanks a lot!

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