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Forum Discussion

jgoshawk's avatar
jgoshawk
Explorer | Level 3
2 months ago

The Dropbox desktop app is stuck on starting on Mac OS

I can't get past the "starting..." stage on the DB app. I've uninstalled, cleared everything related to DB from my computer, downloaded fresh, installed again. Everything I can think of. Always, the ...
Desktop
Install
Mac
Setting up the apps
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey there jgoshawk - sorry to hear about this.

 

Can you please let us know the exact OS version of your devices and the version of the Dropbox desktop app too?

 

Have you ensured that this is not caused by an antivirus, a firewall or some VPN/proxy setting?

 

Any additional information or screenshots are more than welcome! 

jgoshawk's avatar
jgoshawk
Explorer | Level 3
2 months ago

Hi Walter,

Macbook Pro M3 Max, Sequoia OS 15.0

Macbook Pro M1, Sonoma OS 14.6.1

Dropbox.app version 209.4.3661

No antivirus active. 

No VPN running.

I don't think it's a firewall issue. To test that, I just now successfully installed the app on an older Macbook Pro running Monterey OS 12.75. 

 

I hope this helps

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Thanks for the additional information jgoshawk - much appreciated.

     

    How many files are you trying to sync, if I may ask? 

    • jgoshawk's avatar
      jgoshawk
      Explorer | Level 3
      2 months ago

      At the moment, a single file would suffice, but I can't get to the point of synching. My local Dropbox folder is empty.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 months ago

        I hope it's okay for me to jump in here as well, jgoshawk.

         

        Out of curiosity, is it possible to connect to a different network/WiFi to test if the app works?

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