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Forum Discussion

jgoshawk's avatar
jgoshawk
Explorer | Level 3
3 months ago

The Dropbox desktop app is stuck on starting on Mac OS

I can't get past the "starting..." stage on the DB app. I've uninstalled, cleared everything related to DB from my computer, downloaded fresh, installed again. Everything I can think of. Always, the ...
desktop
Install
Mac
Setting up the apps
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
3 months ago

Hey there jgoshawk - sorry to hear about this.

 

Can you please let us know the exact OS version of your devices and the version of the Dropbox desktop app too?

 

Have you ensured that this is not caused by an antivirus, a firewall or some VPN/proxy setting?

 

Any additional information or screenshots are more than welcome! 

  • jgoshawk's avatar
    jgoshawk
    Explorer | Level 3
    3 months ago

    Hi Walter,

    Macbook Pro M3 Max, Sequoia OS 15.0

    Macbook Pro M1, Sonoma OS 14.6.1

    Dropbox.app version 209.4.3661

    No antivirus active. 

    No VPN running.

    I don't think it's a firewall issue. To test that, I just now successfully installed the app on an older Macbook Pro running Monterey OS 12.75. 

     

    I hope this helps

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      3 months ago

      Thanks for the additional information jgoshawk - much appreciated.

       

      How many files are you trying to sync, if I may ask? 

      • jgoshawk's avatar
        jgoshawk
        Explorer | Level 3
        3 months ago

        At the moment, a single file would suffice, but I can't get to the point of synching. My local Dropbox folder is empty.

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