It took me a while to figure out that Dropbox was in fact the cause of this. This morning, after being away for a month, the PC (windows 10) froze up every 10-30 minutes after booting. A hard re...
Thanks everyone for your patience while we worked on a way to clean up the inadvertently restored files and folders. We've built a fix that will automatically return this content to the way it should be: deleted and out of your Dropbox. This will only impact the inadvertently restored files and folders, and only if you havenât updated them. Weâll begin rolling out the fix to affected usersâ accounts later today. Weâre giving you a heads up here so youâre aware of why there may be changes to your Dropbox. Hereâs a bit more information about the fix.
Will this affect my other files? The fix will only impact the inadvertently restored files and folders. If you have edited the files or foldersâby moving them or updating the content insideâthey will stay in your Dropbox. You can still manually delete these files and folders if you donât want them.
What if I donât want these files or folders removed? While the fix will automatically take effect later today, you can contact our support team (dropbox.com/support) within 30 days and weâll restore the files and folders for you. You wonât be able to restore on your own using the events page.
Do I need to do anything? We will automatically roll out the fix, you donât need to do a thing. If you have questions or concerns, please write our support team at http://bit.ly/cm-support so that we can investigate your specific case. Your ticket will be prioritized by the team.
Thanks again for your patience, and weâre sorry for any inconvenience and confusion weâve caused.
Thanks for checking - the system freezes even appear now when Dropbox is completely removed, and Windows has done a ''re-install/reset''.
The issue seems related to something else. In both Chrome (used for years) random tabs crash, so I moved to Firefox but the issues remain. Tabs crash at random, or FF shuts down completely. This is on a clean Win10 pro install (1709). I will need to find out another cause for this. I jumped to conclusions to soon, although Dropbox had a very high CPU/MEM usage at the time of syncing the 300GB so I thought it had something to do with that. I will not install Dropbox until I have permanently fixed the random system freezes and tabs crashing. Difficult to find a solution for random stuff like that happening, even on a clean install without any bloated drivers hanging around.
I am sorry to hear that this persists for you. If I were in your shoes in this case, I would update my Windows version to see if this is resolved on a newer build. I would also suggest that you took a look here as well to see if there's any tip you could use to resolve this issue with your Windows 10 device freezing.
I hope this helps and please let us know what worked out for you in the end.
Update 19-06: I fixed this issue. Sorry to blame Dropbox for this. It turned out to be a bad RAM module (1 of 2 8GB sticks Corsair Vengeance LPX CMK16GX4M2B3000C15) turns out to be faulty. Over 2k of errors within a few minutes of RAM testing with Memtest86. When syncing a big Dropbox folder like I had (300GB+ it crashed more often because of the increased activity on the PC).
Hope to help out others with this update. Thanks for the quick support, really appreciate it!
Thank you for following up on this Roy - happy to hear you worked through this after all and I appreciate your update on this thread as it might prove to be useful to many users having such issues in the future.
Have a lovely day ahead and keep Dropboxing!
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Reach out to the Dropbox Community and get solutions, help, and advice from members.","title":"Apps and Installations","shortTitle":"Apps and Installations","parent":{"__ref":"Category:category:101001000"},"ancestors":{"__typename":"CoreNodeConnection","edges":[{"__typename":"CoreNodeEdge","node":{"__ref":"Community:community:mxpez29397"}},{"__typename":"CoreNodeEdge","node":{"__ref":"Category:category:English"}},{"__typename":"CoreNodeEdge","node":{"__ref":"Category:category:101001000"}}]},"userContext":{"__typename":"NodeUserContext","canAddAttachments":false,"canUpdateNode":false,"canPostMessages":false,"isSubscribed":false},"theme":{"__ref":"Theme:customTheme1"},"boardPolicies":{"__typename":"BoardPolicies","canViewSpamDashBoard":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.access_spam_quarantine.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.access_spam_quarantine.allowed.accessDenied","args":[]}},"canArchiveMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.content_archivals.enable_content_archival_settings.accessDenied","key":"error.lithium.policies.content_archivals.enable_content_archival_settings.accessDenied","args":[]}},"canPublishArticleOnCreate":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.forums.policy_can_publish_on_create_workflow_action.accessDenied","key":"error.lithium.policies.forums.policy_can_publish_on_create_workflow_action.accessDenied","args":[]}},"canReadNode":{"__typename":"PolicyResult","failureReason":null}},"avatar":null,"topicsCount":3450,"messageActivity":{"__typename":"MessageActivity","corePropertyChangeTime":"2025-04-15T23:16:55.313-07:00"},"forumPolicies":{"__typename":"ForumPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"eventPath":"category:101001000/category:English/community:mxpez29397board:101001016/"},"ForumTopicMessage:message:280194":{"__typename":"ForumTopicMessage","uid":280194,"subject":"Syncing causes system freeze","id":"message:280194","revisionNum":3,"repliesCount":7,"author":{"__ref":"User:user:715024"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:101001016"},"conversation":{"__ref":"Conversation:conversation:280194"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:280194"},"body@stripHtml({\"truncateLength\":200})":" It took me a while to figure out that Dropbox was in fact the cause of this. This morning, after being away for a month, the PC (windows 10) froze up every 10-30 minutes after booting. A hard re...","body@stringLength":"903","rawBody":"
It took me a while to figure out that Dropbox was in fact the cause of this.
This morning, after being away for a month, the PC (windows 10) froze up every 10-30 minutes after booting. A hard reset is the only thing that fixes it, although temporarlily.
The PC hasn't been online that much to sync 100%, only for short times by other users. In this case, I hae 300GB files where a lot needed refreshing/re-syncing. However, this is now impossible as with the PC running like this, it cannot sync again. I have tried to re-install Dropbox, but it is still causing the entire system to freeze (I waited 15 minutes then reset).
is there anyone out here with the same issues? Been running the PC without the Dropbox App now for about 4 hours, and didn't have a single freeze anymore. I need it for work and I have a Dropbox Plus account.
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I am sorry to hear that this persists for you. If I were in your shoes in this case, I would update my Windows version to see if this is resolved on a newer build. I would also suggest that you took a look here as well to see if there's any tip you could use to resolve this issue with your Windows 10 device freezing.
\n
\n
I hope this helps and please let us know what worked out for you in the end.
\n
\n
Thanks and have a great week ahead Roy!
","body@stringLength":"959","rawBody":"
Thanks for keeping us posted !
\n
\n
I am sorry to hear that this persists for you. If I were in your shoes in this case, I would update my Windows version to see if this is resolved on a newer build. I would also suggest that you took a look here as well to see if there's any tip you could use to resolve this issue with your Windows 10 device freezing.
\n
\n
I hope this helps and please let us know what worked out for you in the end.
\n
\n
Thanks and have a great week ahead Roy!
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Syncing causes system freeze","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:280627"},"body":"
Thanks for checking - the system freezes even appear now when Dropbox is completely removed, and Windows has done a ''re-install/reset''.
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\n
The issue seems related to something else. In both Chrome (used for years) random tabs crash, so I moved to Firefox but the issues remain. Tabs crash at random, or FF shuts down completely. This is on a clean Win10 pro install (1709). I will need to find out another cause for this. I jumped to conclusions to soon, although Dropbox had a very high CPU/MEM usage at the time of syncing the 300GB so I thought it had something to do with that. I will not install Dropbox until I have permanently fixed the random system freezes and tabs crashing. Difficult to find a solution for random stuff like that happening, even on a clean install without any bloated drivers hanging around.
\n
\n
Thanks for the help!
","body@stringLength":"888","rawBody":"
Thanks for checking - the system freezes even appear now when Dropbox is completely removed, and Windows has done a ''re-install/reset''.
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The issue seems related to something else. In both Chrome (used for years) random tabs crash, so I moved to Firefox but the issues remain. Tabs crash at random, or FF shuts down completely. This is on a clean Win10 pro install (1709). I will need to find out another cause for this. I jumped to conclusions to soon, although Dropbox had a very high CPU/MEM usage at the time of syncing the 300GB so I thought it had something to do with that. I will not install Dropbox until I have permanently fixed the random system freezes and tabs crashing. Difficult to find a solution for random stuff like that happening, even on a clean install without any bloated drivers hanging around.
Update 19-06: I fixed this issue. Sorry to blame Dropbox for this. It turned out to be a bad RAM module (1 of 2 8GB sticks Corsair Vengeance LPX CMK16GX4M2B3000C15) turns out to be faulty. Over 2k of errors within a few minutes of RAM testing with Memtest86. When syncing a big Dropbox folder like I had (300GB+ it crashed more often because of the increased activity on the PC).
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Hope to help out others with this update. Thanks for the quick support, really appreciate it!
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Case closed.
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Thank you for following up on this Roy - happy to hear you worked through this after all and I appreciate your update on this thread as it might prove to be useful to many users having such issues in the future.
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Have a lovely day ahead and keep Dropboxing!
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