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x0royx's avatar
x0royx
Helpful | Level 6
7 years ago

Syncing causes system freeze

It took me a while to figure out that Dropbox was in fact the cause of this.   This morning, after being away for a month,  the PC (windows 10) froze up every 10-30 minutes after booting. A hard re...
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  • x0royx's avatar
    x0royx
    7 years ago

    Update 19-06: I fixed this issue. Sorry to blame Dropbox for this. It turned out to be a bad RAM module (1 of 2 8GB sticks Corsair Vengeance LPX CMK16GX4M2B3000C15) turns out to be faulty. Over 2k of errors within a few minutes of RAM testing with Memtest86. When syncing a big Dropbox folder like I had (300GB+ it crashed more often because of the increased activity on the PC).

     

    Hope to help out others with this update. Thanks for the quick support, really appreciate it!

     

    Case closed.

Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
Hey
x0royx
, I’m checking back on you, are you still experiencing this issue? 
 
Please do keep us updated on this discussion on any progress during these days, in order to follow-up with you. Thanks again & I’ll be awaiting your next reply! 
x0royx's avatar
x0royx
Helpful | Level 6
7 years ago

Thanks for checking - the system freezes even appear now when Dropbox is completely removed, and Windows has done a ''re-install/reset''.

 

The issue seems related to something else. In both Chrome (used for years) random tabs crash, so I moved to Firefox but the issues remain. Tabs crash at random, or FF shuts down completely. This is on a clean Win10 pro install (1709). I will need to find out another cause for this. I jumped to conclusions to soon, although Dropbox had a very high CPU/MEM usage at the time of syncing the 300GB so I thought it had something to do with that. I will not install Dropbox until I have permanently fixed the random system freezes and tabs crashing. Difficult to find a solution for random stuff like that happening, even on a clean install without any bloated drivers hanging around.

 

Thanks for the help!

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago

    Thanks for keeping us posted x0royx! 

     

    I am sorry to hear that this persists for you. If I were in your shoes in this case, I would update my Windows version to see if this is resolved on a newer build. I would also suggest that you took a look here as well to see if there's any tip you could use to resolve this issue with your Windows 10 device freezing.

     

    I hope this helps and please let us know what worked out for you in the end. 

     

    Thanks and have a great week ahead Roy! 

    • x0royx's avatar
      x0royx
      Helpful | Level 6
      7 years ago

      Update 19-06: I fixed this issue. Sorry to blame Dropbox for this. It turned out to be a bad RAM module (1 of 2 8GB sticks Corsair Vengeance LPX CMK16GX4M2B3000C15) turns out to be faulty. Over 2k of errors within a few minutes of RAM testing with Memtest86. When syncing a big Dropbox folder like I had (300GB+ it crashed more often because of the increased activity on the PC).

       

      Hope to help out others with this update. Thanks for the quick support, really appreciate it!

       

      Case closed.

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        7 years ago

        Thank you for following up on this Roy - happy to hear you worked through this after all and I appreciate your update on this thread as it might prove to be useful to many users having such issues in the future. 

         

        Have a lovely day ahead and keep Dropboxing!

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