Forum Discussion

Explorer | Level 3

2 years ago

Suddenly I can't login to my desktop apps; "couldn't start Dropbox" error

suddenly unable to login using my desktop apps, I have tried uninstalling and reinstall, does not work, a pop up appear, it said "couldn't start dropbox" [removed], [removed]

dropbox on website works fine.

please help,

Hannah
Dropbox Staff
2 years ago
Hey sykes0712, thanks for bringing this to our attention.

I removed your links, to prevent unnecessary traffic on your account, so would you mind attaching screenshots of the error messages to your next reply instead?

Thanks in advance.
- sykes0712
  Explorer | Level 3
  2 years ago
  thank you Hannah,
  below is the requested file.
  - Jay
    Dropbox Staff
    2 years ago
    Hi sykes0712, when you performed the uninstall/reinstall, was it using an advanced reinstallation or another method?
sykes0712
Explorer | Level 3
2 years ago
Hello Walter,

I have the same problem, have tried the advanced reinstallation, but still failed to login to dropbox apps.

Have just tried the your suggestion, below are the error I got, and the same thing after restarting my pc.

Thank you in advance
- Walter
  Dropbox Staff
  2 years ago
  Hi sykes0712, could you clarify if you happen to have any 3rd party apps running on your computer, such as antivirus, firewalls or other cloud/backup services?
  
  If you do, could you temporarily disable them and let us know if the issue persists?
  - sykes0712
    Explorer | Level 3
    2 years ago
    hi Walter ,
    
    yes, I do have antivirus firewall and other backup services but they don't back up the same files.
    nevertheless, I've already disabled them and tried logging in, still the same error appear.
    
    what do I do next?