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sykes0712's avatar
sykes0712
Explorer | Level 3
2 years ago

Suddenly I can't login to my desktop apps; "couldn't start Dropbox" error

suddenly unable to login using my desktop apps, I have tried uninstalling and reinstall, does not work, a pop up appear, it said "couldn't start dropbox" [removed], [removed] dropbox on website wo...
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Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hi sykes0712, could you clarify if you happen to have any 3rd party apps running on your computer, such as antivirus, firewalls or other cloud/backup services?

 

If you do, could you temporarily disable them and let us know if the issue persists? 

sykes0712's avatar
sykes0712
Explorer | Level 3
2 years ago

hi Walter ,

 

yes, I do have antivirus firewall and other backup services but they don't back up the same files.

nevertheless, I've already disabled them and tried logging in, still the same error appear.

 

what do I do next?

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Thanks for the additional details sykes0712 

     

    May we reach out via email to have a further look internally at this point? 

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