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sykes0712's avatar
sykes0712
Explorer | Level 3
2 years ago

Suddenly I can't login to my desktop apps; "couldn't start Dropbox" error

suddenly unable to login using my desktop apps, I have tried uninstalling and reinstall, does not work, a pop up appear, it said "couldn't start dropbox" [removed], [removed] dropbox on website wo...
Desktop
Error Messages
Setting up the apps
Starting
sykes0712's avatar
sykes0712
Explorer | Level 3

Hello Walter,


I have the same problem, have tried the advanced reinstallation, but still failed to login to dropbox apps.


Have just tried the your suggestion, below are the error I got, and the same thing after restarting my pc.

 

 

Thank you in advance

 

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi sykes0712, could you clarify if you happen to have any 3rd party apps running on your computer, such as antivirus, firewalls or other cloud/backup services?

 

If you do, could you temporarily disable them and let us know if the issue persists? 

  • sykes0712's avatar
    sykes0712
    Explorer | Level 3
    2 years ago

    hi Walter ,

     

    yes, I do have antivirus firewall and other backup services but they don't back up the same files.

    nevertheless, I've already disabled them and tried logging in, still the same error appear.

     

    what do I do next?

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Thanks for the additional details sykes0712 

       

      May we reach out via email to have a further look internally at this point? 

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