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sykes0712's avatar
sykes0712
Explorer | Level 3
2 years ago

Suddenly I can't login to my desktop apps; "couldn't start Dropbox" error

suddenly unable to login using my desktop apps, I have tried uninstalling and reinstall, does not work, a pop up appear, it said "couldn't start dropbox" [removed], [removed] dropbox on website wo...
desktop
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sykes0712's avatar
sykes0712
Explorer | Level 3

thank you Hannah,

below is the requested file.

  • sykes0712's avatar
    sykes0712
    Explorer | Level 3
    2 years ago

    Hello, Jay ,

     

    Thank you for your suggestion, I first did normal uninstall and reintall. Did not work.

     

    I just did as you suggested with advanced reinstallation. It also did not work.

     

    This is probably the same error as the one in my previous post.

     

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Do you get the exact same error message as before, or is it different? Copying and pasting the error log will help me out!

      • sykes0712's avatar
        sykes0712
        Explorer | Level 3
        2 years ago

        previous

         

        bn.BUILD_KEY: Dropbox
        bn.VERSION: 166.4.2920
        bn.constants.WINDOWS_SHELL_EXT_VERSION: 59
        bn.is_frozen: True
        machine_id: 1518f876-13dd-4ab9-8e5a-024a52ad0acd
        pid: 9344
        cwd: 'C:\\Program Files (x86)\\Dropbox\\Client'
        real_path='C:\\Program Files (x86)\\Dropbox\\Client'
        mode=0o40777 uid=0 gid=0
        parent mode=0o40777 uid=0 gid=0
        HOME: None
        appdata: 'C:\\Users\\F Hairan\\AppData\\Local\\Dropbox\\instance1'
        real_path='C:\\Users\\F Hairan\\AppData\\Local\\Dropbox\\instance1'
        mode=0o40777 uid=0 gid=0
        parent mode=0o40777 uid=0 gid=0
        dropbox_path: 'D:\\Dropbox'
        real_path='D:\\Dropbox'
        mode=0o40555 uid=0 gid=0
        parent mode=0o40777 uid=0 gid=0
        sys_executable: 'C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
        real_path='C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
        mode=0o100777 uid=0 gid=0
        parent mode=0o40777 uid=0 gid=0
        trace.__file__: 'C:\\Program Files (x86)\\Dropbox\\Client\\166.4.2920\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
        real_path='C:\\Program Files (x86)\\Dropbox\\Client\\166.4.2920\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
        not found
        parent not found
        TMP: C:\Users\FHAIRA~1\AppData\Local\Temp
        TEMP: C:\Users\FHAIRA~1\AppData\Local\Temp
        tempdir: 'C:\\Users\\FHAIRA~1\\AppData\\Local\\Temp'
        real_path='C:\\Users\\F Hairan\\AppData\\Local\\Temp'
        mode=0o40777 uid=0 gid=0
        parent mode=0o40777 uid=0 gid=0
        Traceback (most recent call last):
        File "dropbox\client\main.pyc", line 812, in wrapper
        File "dropbox\client\main.pyc", line 6283, in finish_dropbox_boot
        File "dropbox\client\message_queue.pyc", line 306, in _wrapped
        File "dropbox\client\main.pyc", line 5825, in _init_components_for_account
        File "dropbox\client\main.pyc", line 5749, in create_sync_engine
        File "dropbox\sync_engine_boundary\factory.pyc", line 225, in make_sync_engine
        File "dropbox\sync_engine\nucleus\classic_client\sync_engine.pyc", line 245, in __init__
        File "dropbox\sync_engine\nucleus\classic_client\modern_client\modern_client.pyc", line 280, in __init__
        File "dropbox\sync_engine\nucleus\classic_client\modern_client\base.pyc", line 190, in __init__
        File "dropbox\fs_api\lifecycle.pyc", line 192, in __init__
        File "dropbox\fs_api\lifecycle.pyc", line 206, in _create_thin_client
        File "dropbox\fs_api\fs_api_adapter.pyc", line 50, in __init__
        File "desktop\extensions\fs_api\fs_api_python.pyx", line 63, in fs_api_python.FsApiServer.__cinit__
        fs_api_python.FsApiError: "Initializing fs api |>> Initializing application filesystem |>> Attempting to create new files directory for ApplicationFilesystem |>> Error making tempdir |>> flushing buffers |>> ACCESS_DENIED |>> Permission denied"

         

        today

         

        bn.BUILD_KEY: Dropbox
        bn.VERSION: 166.4.2920
        bn.constants.WINDOWS_SHELL_EXT_VERSION: 59
        bn.is_frozen: True
        machine_id: 1518f876-13dd-4ab9-8e5a-024a52ad0acd
        pid: 4688
        cwd: 'C:\\WINDOWS\\SysWOW64'
        real_path='C:\\Windows\\SysWOW64'
        mode=0o40777 uid=0 gid=0
        parent mode=0o40777 uid=0 gid=0
        HOME: None
        appdata: 'C:\\Users\\F Hairan\\AppData\\Local\\Dropbox\\instance1'
        real_path='C:\\Users\\F Hairan\\AppData\\Local\\Dropbox\\instance1'
        mode=0o40777 uid=0 gid=0
        parent mode=0o40777 uid=0 gid=0
        dropbox_path: 'D:\\Dropbox'
        real_path='D:\\Dropbox'
        mode=0o40555 uid=0 gid=0
        parent mode=0o40777 uid=0 gid=0
        sys_executable: 'C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
        real_path='C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
        mode=0o100777 uid=0 gid=0
        parent mode=0o40777 uid=0 gid=0
        trace.__file__: 'C:\\Program Files (x86)\\Dropbox\\Client\\166.4.2920\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
        real_path='C:\\Program Files (x86)\\Dropbox\\Client\\166.4.2920\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
        not found
        parent not found
        TMP: C:\Users\FHAIRA~1\AppData\Local\Temp
        TEMP: C:\Users\FHAIRA~1\AppData\Local\Temp
        tempdir: 'C:\\Users\\FHAIRA~1\\AppData\\Local\\Temp'
        real_path='C:\\Users\\F Hairan\\AppData\\Local\\Temp'
        mode=0o40777 uid=0 gid=0
        parent mode=0o40777 uid=0 gid=0
        Traceback (most recent call last):
        File "dropbox\client\main.pyc", line 812, in wrapper
        File "dropbox\client\main.pyc", line 6283, in finish_dropbox_boot
        File "dropbox\client\message_queue.pyc", line 306, in _wrapped
        File "dropbox\client\main.pyc", line 5825, in _init_components_for_account
        File "dropbox\client\main.pyc", line 5749, in create_sync_engine
        File "dropbox\sync_engine_boundary\factory.pyc", line 225, in make_sync_engine
        File "dropbox\sync_engine\nucleus\classic_client\sync_engine.pyc", line 245, in __init__
        File "dropbox\sync_engine\nucleus\classic_client\modern_client\modern_client.pyc", line 280, in __init__
        File "dropbox\sync_engine\nucleus\classic_client\modern_client\base.pyc", line 190, in __init__
        File "dropbox\fs_api\lifecycle.pyc", line 192, in __init__
        File "dropbox\fs_api\lifecycle.pyc", line 206, in _create_thin_client
        File "dropbox\fs_api\fs_api_adapter.pyc", line 50, in __init__
        File "desktop\extensions\fs_api\fs_api_python.pyx", line 63, in fs_api_python.FsApiServer.__cinit__
        fs_api_python.FsApiError: "Initializing fs api |>> Initializing application filesystem |>> Attempting to create new files directory for ApplicationFilesystem |>> Error making tempdir |>> flushing buffers |>> ACCESS_DENIED |>> Permission denied"

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