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pbuckland's avatar
pbuckland
Helpful | Level 6
7 years ago

Smart Sync is default to online-only but not working

Hi all,   In my Smart Sync settings, I have the default set to online-only. i.e. new files should be set to online-only.   However, whenever someone adds a new folder+files to my shared folde...
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  • Sanchez's avatar
    Sanchez
    7 years ago
    Hey pbuckland, 

    In short, when you disable Smart Sync, the Selective Sync settings will apply. 

    When Smart Sync is enabled on an account, the default settings apply for new content only, so your existing files/folders are not affected unless the Smart Sync settings are manually changed. 

    Since your users are finding it difficult to manage both features, I understand that you want to disable Smart Sync, and have them only work with Selective Sync. Another way to do this would be to have each user set their preferences to Local for new files, go in and change to local any online-only content that they have manually set on existing content, and then only use the Selective Sync settings to manage things. Alternatively, they could select to sync all folders from the Selective Sync settings, and then use Smart Sync to manage it all. 
     
    Cheers
Minato's avatar
Minato
Icon for Dropbox Staff rankDropbox Staff

Hey pbuckland,

 

Can you send us a screenshot of the the Sync tab and of the Selective Sync settings, so we can perform a more thorough investigation?

 

Both of the above are located on the Preferences of the app and to go there just click once on the System Tray icon, then click on the Gear icon and select Preferences option.

 

I hope to hear from you soon!

pbuckland's avatar
pbuckland
Helpful | Level 6
7 years ago

Hi,

 

Here are my settings:

 

If another user adds a folder under "projects - active only" (so another new black rectangle), that folder is selectively synced to my PC and all it's contents downloaded. I expected it to automatically be selectively synced - that's no problem - but I expected it to default to online-only, but it has defaulted to local instead, and all it's content has downloaded.

 

This is a problem for many of our employees, as these folders can be huge and unknowingly take up their hard drive space.

 

Thanks,

Paul

  • Norah's avatar
    Norah
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
     
    Hey pbuckland, thanks for all the information provided!
     
    As this is an issue that needs thorough investigation could you raise a ticket with our team here so that we can troubleshoot further for you? 
     
    Once you’ve raised the ticket please include the ID and I’ll make sure that a colleague handles your case asap. 
     
    Thanks in advance for your reply!
    • pbuckland's avatar
      pbuckland
      Helpful | Level 6
      7 years ago

      Many thanks, appreciate it.

       

      My ticket number is #7804597, although I suspect it has been logged against my personal Dropbox account instead of my business one.

       

      Cheers,

      Paul

      • Norah's avatar
        Norah
        Icon for Dropbox Staff rankDropbox Staff
        7 years ago
         
         
        I’ve located the ticket you created and we’ll handle your case from there.
         
        Let me know if you need anything further!

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