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Forum Discussion
Smart Sync error - "There was an error opening this document"
I can access files on dropbox website, however on all computers utilizing smartsync, every time you try and open a file from the dropbox folder, it says "There was an error opening this doucment. The...
Hello everyone! Thank you for raising this issue. We believe that we have identified and fixed the root cause.
You can find a new stable build that addresses this issue here: https://www.dropboxforum.com/t5/Desktop-client-builds/Stable-Build-63-4-107/m-p/317555#M5151
Desktop clients will also be auto-updating to the fixed build.
Jay
Dropbox Staff
Dropbox StaffThis seems to only have become an issue today after Windows forced an update. I hope there is a resolution soon!
Same issue here, just started today 12/12/18. This is urgent.
Same here, though my PC has not recieved any updates recently from MS. I have those delayed out a couple of weeks.
- Same issue here
Alexis G.1Super User
Same issue here with 3 different clients and several computers.
This issue started today December 12. We need a quick resolution.Thumbnails also do not populate on online only files.
