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Forum Discussion
Smart Sync error - "There was an error opening this document"
I can access files on dropbox website, however on all computers utilizing smartsync, every time you try and open a file from the dropbox folder, it says "There was an error opening this doucment. The...
Hello everyone! Thank you for raising this issue. We believe that we have identified and fixed the root cause.
You can find a new stable build that addresses this issue here: https://www.dropboxforum.com/t5/Desktop-client-builds/Stable-Build-63-4-107/m-p/317555#M5151
Desktop clients will also be auto-updating to the fixed build.
Forcing the file local does work, but definitely don't want to do that on all these files.
Jay
Dropbox Staff
Dropbox StaffThis seems to only have become an issue today after Windows forced an update. I hope there is a resolution soon!
Same issue here, just started today 12/12/18. This is urgent.
Same here, though my PC has not recieved any updates recently from MS. I have those delayed out a couple of weeks.
Alexis G.1Super User
Jay wrote:
Has this been escalated as level3 incident? This is a Global Wide issue. Apparently is related with a MS Update but is affecting lot of users with SmartSync.
I received a call from another 3 clients with the same issue. We already try disabling AV/Antimalware, same issue.
The only workaround is to right click and select the Smartsync / Local option so the users can download files/folders locally but this can be used only on temporary basis.
I second the necessity of escalation, our phones are blowing up with Dropbox issues.
- Jay
