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Forum Discussion
Smart Sync error - "There was an error opening this document"
I can access files on dropbox website, however on all computers utilizing smartsync, every time you try and open a file from the dropbox folder, it says "There was an error opening this doucment. The...
Hello everyone! Thank you for raising this issue. We believe that we have identified and fixed the root cause.
You can find a new stable build that addresses this issue here: https://www.dropboxforum.com/t5/Desktop-client-builds/Stable-Build-63-4-107/m-p/317555#M5151
Desktop clients will also be auto-updating to the fixed build.
Forcing the file local does work, but definitely don't want to do that on all these files.
Exact same issue, same workaround. Happening to one employee after Windows 10 updated this morning.
- Jay
Dropbox Staff
This seems to only have become an issue today after Windows forced an update. I hope there is a resolution soon!
Same issue here, just started today 12/12/18. This is urgent.
Alexis G.1Super User
Jay wrote:
Has this been escalated as level3 incident? This is a Global Wide issue. Apparently is related with a MS Update but is affecting lot of users with SmartSync.
I received a call from another 3 clients with the same issue. We already try disabling AV/Antimalware, same issue.
The only workaround is to right click and select the Smartsync / Local option so the users can download files/folders locally but this can be used only on temporary basis.
I second the necessity of escalation, our phones are blowing up with Dropbox issues.
Smart Sync has started refusing to retrieve online only files on demand. The opening app returns an error that the file can't be read or is corrupted. I have to make them local to open the files. We are talking pdfs and word docs so small files. Tried rebooting and I have an internet connection, after all, I'm posting this. Windows Pro 1803 DB client 63.4.102
- I have same issue, please let us know if this is solved and how. Thank you !
