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Forum Discussion
Smart Sync error - "There was an error opening this document"
I can access files on dropbox website, however on all computers utilizing smartsync, every time you try and open a file from the dropbox folder, it says "There was an error opening this doucment. The...
Hello everyone! Thank you for raising this issue. We believe that we have identified and fixed the root cause.
You can find a new stable build that addresses this issue here: https://www.dropboxforum.com/t5/Desktop-client-builds/Stable-Build-63-4-107/m-p/317555#M5151
Desktop clients will also be auto-updating to the fixed build.
Same here. Not sure what is going on...
- Jay
Dropbox Staff
Forcing the folder local allows the file to be opened w/o issue. Smart Sync folders on two tested PC's in my office cannot open any of the files.
all employees using dropbox on their pcs are having this issue in our office and I have not changed any of the admin settings since day one.
when i right click it and go to sync and click local it appears. we have not had this issue before
