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Forum Discussion
Smart Sync and Quick Preview on Mac
Smart Sync causes my quick preview function (spacebar) to not function properly on my Mac. I can't preview thumbnails, or quick preview any videos or photos. Any ideas why this happens?
Likely because you're trying to preview a file that doesn't exist on your computer.
When you set a file to Online Only, the only thing that's left of that file on your computer is the necessary information to make it appear in the folder. Since there's no content in the file, your OS (nor any other program) is able to preview it.
Remember, when you set a file to Online Only, the file is removed from the computer leaving behind only a marker file. In order to access that file, whether it be to open and edit it or simply preview it, the file needs to be on the computer (Smart Sync doesn't allow you to open files directly from the Dropbox servers). When you open a file, it's synced back to your local drive and then opened as normal. When you're done with the file, if you want it to be online-only again, you need to mark it as such.
Jane
Dropbox Staff
Dropbox Staff
Hi Jane
No, it looks like you still don’t understand what the problem is.
We’re NOT taking about files that are available online only. I’m unable to preview files AFTER they have been downloded and made Local!
Let me repeat: I am not able to “space bar” files that are available LOCALLY on my machine. And to make matters worse, once I hit the “make local” option, Dropbox makes me lose “space bar preview” on ALL my files, even those that are on my Desktop, for example. It’s clearly a bug from Dropbox that’s affecting all OS.
Space bar only starts working again after I do a “relaunch finder” command.
Is that clear now?
No, it looks like you still don’t understand what the problem is.
We’re NOT taking about files that are available online only. I’m unable to preview files AFTER they have been downloded and made Local!
Let me repeat: I am not able to “space bar” files that are available LOCALLY on my machine. And to make matters worse, once I hit the “make local” option, Dropbox makes me lose “space bar preview” on ALL my files, even those that are on my Desktop, for example. It’s clearly a bug from Dropbox that’s affecting all OS.
Space bar only starts working again after I do a “relaunch finder” command.
Is that clear now?
- Jane
Jane This is what we've been discussing all along with Rod2's post details, and there's a significant amount of users in this thread also having this same issue.
What about the rest of us?
PLEASE, whatever you do, don't consider the issue "resolved" with just Rod2.
AT LEAST inform the rest of us what's going on in here, or when we can expect a fix, if any.Rod2, at the risk of sounding pessimistic, don't be surprised if they say it's OSX's problem (...how can they even justifify this explanation? Dropbox makes software for Apple, not the other way around). On the flipside, I hope your customer service experience is better than mine!
Pardon any abrasiveness in this post, but the level of blame shifting or support quality in this thread is starting to wear thin on me.
- Jane
I opened a support ticket. They said to turn off Dropbox and see if it was still happening, because that would prove it wasn't Dropbox. I turned it off during a time when it was acting up and the problem continued. I'm not convinced that rules out Dropbox, but Support apparently is, and maybe they're right. I can't find any trace of a single non-Dropbox using Mac user who has to use the "qlmanage -r" command in terminal after about every 10 viewings of an image, but that's my life now. And no one is interested in helping.
It is Dropbox, after I had issues with this, I had to unsync everything I had on my computer from dropbox, disable the smart sync and use dropbox the old way, and I didn't have the issue anymore, the problem is with the Smart Sync feature, it does something in OSX that after a while messes up the quick preview feature for everything on the computer, disregarding if it's a dropbox file, synced or not or a local file.
This is a issue with dropbox and I'm really dissapointed by the way this has been handled, specially since this is a feature for enterprise accounts. I thought they would pay more attention to this issues and not dismiss them just like they have been doing in this thread.
