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Forum Discussion

Andrew-RFLB's avatar
Andrew-RFLB
Helpful | Level 5
8 years ago

Smart Sync and Quick Preview on Mac

Smart Sync causes my quick preview function (spacebar) to not function properly on my Mac. I can't preview thumbnails, or quick preview any videos or photos. Any ideas why this happens?
Desktop
Mac
Setting up the apps
  • Rich's avatar
    Rich
    8 years ago

    Likely because you're trying to preview a file that doesn't exist on your computer.

     

    When you set a file to Online Only, the only thing that's left of that file on your computer is the necessary information to make it appear in the folder. Since there's no content in the file, your OS (nor any other program) is able to preview it.

     

    Remember, when you set a file to Online Only, the file is removed from the computer leaving behind only a marker file. In order to access that file, whether it be to open and edit it or simply preview it, the file needs to be on the computer (Smart Sync doesn't allow you to open files directly from the Dropbox servers). When you open a file, it's synced back to your local drive and then opened as normal. When you're done with the file, if you want it to be online-only again, you need to mark it as such.

Sanchez's avatar
Sanchez
Icon for Dropbox Staff rankDropbox Staff
Hi Lauri I., 

Did you update existing Macs to High Sierra? If so, and if our app was already installed prior to the update, then I suggest that you uninstall our app, restart your system, and then re-install. Current version 44.4.58, and you can get it here. 

I hope this helps. Let me know. 
Have a great weekend :sunglasses:
 
Lauri I.'s avatar
Lauri I.
Helpful | Level 6
7 years ago

Hey Sanchez,

Does not seem to matter is it updated or a clean install. Most of the Macs in our team are updated to high sierra but few are clean installed. I just clean installed the High Sierra few days ago and installed the latest dropbox client but the same thing happens.

It happens every time when you browse preview images in finder Online Only folders, it shows few preview images and then stops showing and you have to force restart the finder to get it working again.

Let me know if you think of anything to try.

  • Sanchez's avatar
    Sanchez
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Hey Lauri I., 

    Thanks for getting back to me. I’d like to put you in touch with our support team for further troubleshooting. I can have an agent reach out to you at the email address associated with your forum profile, or you can write in here https://www.dropbox.com/support too. 

    Cheers! 
    • ewest's avatar
      ewest
      Explorer | Level 4
      7 years ago

      Just wondering if there's any update or fix to this problem? - I'm having the same issues as the OP.  I would rather not have to delete and re-install the app, as I have many 100's of MB of data that I would then, presumably, need to re-sync?

      • Sanchez's avatar
        Sanchez
        Icon for Dropbox Staff rankDropbox Staff
        7 years ago
        Hey ewest, welcome to our community! 

        I don’t have any update for you, unfortunately. We haven’t heard back from the original poster, so I have no idea how that worked out. 

        I suggest that you get in touch with our support team about this. I can have an agent reach out to you at the email address associated with your forum profile, or you can submit a request here. 

        If you want to give the reinstall a try, know that you won’t need to re-sync all your data. When you uninstall or delete our app, your local Dropbox folder is left in tact. When you install again, our app will recognize that folder, and only re-index your files! If you have moved your local Dropbox folder to a non-default location, then you can tell our app where that location is, by choosing the Advanced Options during the installation process. Again, it will just need to re-index. 

        Here’s the reinstall info for MacOS: 

        Make sure you save and quit ALL programs that access files in your Dropbox folder. Then: 
         
        1. Download the latest offline installer of our app, 49.4.68. The offline version is the complete installation package. 

        2. Stop Dropbox (If needed):
        • Click the Dropbox icon in the menu bar at the top of your screen
        • Click on the gear icon in the Notifications panel and select 'Quit Dropbox'
         
        1. Delete the Dropbox application from the Applications folder. You may need to provide your computer password in order to perform this action.

        2. Reinstall the Dropbox desktop application
        • Open the Dropbox .dmg file and double click the Dropbox icon.

        Let me know how this goes. 
        Cheers! 

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