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Forum Discussion
Reinstall the dropbox app
I accidentally interrupted reinstalling the Dropbox app on my Windows 10 desktop while I was trying to deal with sync issues.
As a result, I am now in the following mess.
1) all my files are visible and up-to-date at dropbox.com
2) they seem to be replicated in a folder called Dropbox(Old) on my desktop
3) there is an empty folder called Dropbox on my desktop.
My aim is to reinstall the app on my desktop in such a way that my files are replicated in the Dropbox folder, and Dropbox(Old) is deleted.
Is it possible to do this, please? Or are there better alternatives? I am almost completely ignorant of the underlying technical issues.
Thank you.
- Megan
Dropbox Staff
Hey there nige45, let's jump right into this!
As a first step, can you clarify what you mean when you say that all of your files are visible when you visit your account online?
Are we talking about the content inside your Dropbox folder, or did you happen to enable Backup, by any chance?
If you visit your app's preferences, and then go under the Sync tab, do you see the actual path of your Dropbox folder? Does that seem to be a different path, or the path of your Dropbox(old) folder?
Let me know, and we'll take it from there!
Hi Megan,
Thanks for your reply.
Firstly, I meant that when I visit my account online, my files are listed under "all files", and their content is displayed by clicking on the filenames, as usual.
Secondly, I have not knowingly enabled any Backup process. And when you refer to content inside your Dropbox folder, I am not sure which folder you mean! The Dropbox folder on my PC is empty.
You then ask If you visit your app's preferences... But I don't think I have the app right now - I think I succeeded in uninstalling it. My aim is to reinstall it!
I believe that my PC file management system currently shows that the path of my empty Dropbox folder (on my PC) is
> User > Dropbox
and that the path of the folder Dropbox(Old) is
> User > Dropbox(Old)
I'm sorry it's so awkward to explain what has happened!
- Jay
HI nige45, the best option is to perform an advanced reinstallation of the Dropbox desktop application, which should allow the files to download from the site.
You might need to delete the Dropbox (Old) folder afterwards.
