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nige45's avatar
nige45
Explorer | Level 3
10 months ago

Reinstall the dropbox app

I accidentally interrupted reinstalling the Dropbox app on my Windows 10 desktop while I was trying to deal with sync issues.  As a result, I am now in the following mess. 1) all my files are visib...
Desktop
Install
Windows
nige45's avatar
nige45
Explorer | Level 3

Hi Megan,

Thanks for your reply.

 

Firstly, I meant that when I visit my account online, my files are listed under "all files", and their content is displayed by clicking on the filenames, as usual.

Secondly, I have not knowingly enabled any Backup process. And when you refer to content inside your Dropbox folder, I am not sure which folder you mean! The Dropbox folder on my PC is empty.

You then ask If you visit your app's preferences... But I don't think I have the app right now - I think I succeeded in uninstalling it. My aim is to reinstall it! 

I believe that my PC file management system currently shows that the path of my empty Dropbox folder (on my PC) is

> User > Dropbox

and that the path of the folder Dropbox(Old) is

> User > Dropbox(Old) 

I'm sorry it's so awkward to explain what has happened!

 

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
10 months ago

HI nige45, the best option is to perform an advanced reinstallation of the Dropbox desktop application, which should allow the files to download from the site. 

 

You might need to delete the Dropbox (Old) folder afterwards.

  • nige45's avatar
    nige45
    Explorer | Level 3
    10 months ago

    Thanks for this, Jay. 

    I have clicked on the link in your message, and looked at the instructions for advanced reinstallation;  I am not at all sure that I am competent to follow them. There are terms I do not understand, such as system tray and Windows Registry editor - hopefully I can google these.

    I note that step 1 says quit the Dropbox desktop app.  But I have (at least partially) already uninstalled the desktop app! The same remark must also affect step 2. So do I just dive in at step 3?

    And the note says Don’t delete the main Dropbox folder (with your files) in File Explorer on your computer. At no point in this process should you be deleting that folder. Which folder does this refer to in my situation? Is it the Dropbox file (which is empty)? or the Dropbox(Old) file (which contains my files)?

    I should also mention that an icon I have not seen before appeared on my desktop a few days ago. It is a globe with a tick, and the label void() or void0. Could this be related to my sync and/or Dropbox issues?

    Thanks.

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      10 months ago

      Yes, for the time being, don't delete any Dropbox folder. 

       

      As for the icon you're referring to, I'm not sure it belongs to Dropbox.

    • nige45's avatar
      nige45
      Explorer | Level 3
      10 months ago

      Hi Jay,

      To be 100% clear:  I assume that your answer "yes" applies to my "do I just dive in at step 3?"

      Thanks

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        10 months ago

        Yes, just continue at whatever step you're not on at this time.

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