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Forum Discussion
Recent Dropbox - Mac 12.3 Monterey support
The official support page relating to Mac OS Monterey 12.3 Dropbox compatibility is 2 months old now, and Apple just released (April 2022) first beta version of 12.4 and patched 12.3 with 12.3.1, but...
- Hi everyone,We wanted to provide an update on availability of full support for macOS 12.5 and higher to more customers. We’re continuing to expand our rollout through May 2023, and anyone interested in receiving this updated experience earlier can join our beta now.If you haven’t already received the update, you can expect it between now and the end of May 2023. We’re also working directly with a small subset of customers with complex configurations to ensure their migration is as seamless as possible.Here’s how you can join our beta:
- Basic, Plus, Professional, and Family plan customers: Turn on early releases and keep an eye out for a notification to opt-in
- Standard, Advanced, Enterprise, and Education customers: Contact your Account Team or Customer Support for more information
The updated experience is more integrated with macOS and comes with some changes that are consistent with macOS requirements. For more information, please visit our Help Center.Thank you.
Hannah
Dropbox Staff
Dropbox StaffHey Nousmedis, thanks for your interest in this.
As you know, we are actively working on full support for macOS 12.3 (Monterey).
The private beta version is currently available to select users.
If you are interested in joining, you can turn on early releases, to be notified, when you are eligible. More information can be found here.
Let me know if you have any questions.
For a service that has become so embedded in my (and many other people's) digital working, it is deeply troubling that Dropbox isn't up to speed with Mac updates.... makes me wonder if I should be looking elsewhere for remote storage/sharing.
Thanks for your reply, Hannah. The question is, Mac OS is prompting everyday to upgrade to latest release (12.3.1) for security reasons, but I'm afraid we won't be able to work with Dropbox by manually selecting folders to sync, as we use laptops with reduced storage and rely entirely in Dropbox for our day to day work. So the question is: is secure to use the beta version? what's the schedule for the final version?
- Jay
Hi Nousmedis, are you referring to the beta version of the Dropbox app itself, or related to the Mac OS 12.4 beta?
Jay I'm referring to the beta version of Dropbox. Version 12.3.1 of Mac OS is a final release, not a beta version, and each day its prompting to update (for security reasons) in all my workers screen. As we use a business account with laptops, all the critical data is stored online, and Dropbox automatically keeps our limited storage hard drives free of outdated documents. That's the key selling point for us. We open/close hundreds of documents each day, from thousands of different folders.
Now the dilemma is: do we update to the latest Mac OS release (for security reasons) and then keep our hard drives free by manually syncing files (losing a precious time), or keep the previous version of Mac OS (12.2) in order to allow the correct function of Dropbox (but at a risk of being attacked by some of the 30 security unpatched holes in the operating system)
PLEASE fix this soon or I'm jumping ship. one of my Macs upgraded to 12.4 automatically and that Mac is now sitting rotting and unused. Yes this is how valuable Dropbox is. So I'm looking at alternatives.
Is VERY disappointing to be subscriber of a premium file management solution and being still waiting for a solution to this issue.
I think that enough time has passed and many of us are considering seriously switching to other service.
I'm VERY DISAPPOINTED. There is no possible workaround to this and my daily work is radically affected.
today after updating Mac os I got this pop up ' Could not start dropbox Please contact dropbox support with this txt file/
Formerly I was usig macos catalina 10.15.7. After a security alert from apple I updated to mamonterey 12.5.1.I can login to my dropbox account, so I wonder what the message means (perhaps not updating my dropbox files ). I pop up gave a link to the txt file. I do not know what to do about it.bn.BUILD_KEY: Dropboxbn.VERSION: 155.4.5493bn.constants.WINDOWS_SHELL_EXT_VERSION: 52bn.is_frozen: Truemachine_id: 9d49b0b1-85ff-5df1-807e-749ad97d2969pid: 1555ppid: 1uid: 501user_info: pwd.struct_passwd(pw_name='margaretstanley', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Margaret Stanley', pw_dir='/Users/margaretstanley', pw_shell='/bin/zsh')effective_user_info: pwd.struct_passwd(pw_name='margaretstanley', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Margaret Stanley', pw_dir='/Users/margaretstanley', pw_shell='/bin/zsh')euid: 501gid: 20egid: 20group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'margaretstanley', '_avastsecurelinekillswitch', '_nsurlstoraged'])effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'margaretstanley', '_avastsecurelinekillswitch', '_nsurlstoraged'])DYLD_LIBRARY_PATH: Nonecwd: '/'real_path='/'mode=0o40755 uid=0 gid=0parent mode=0o40755 uid=0 gid=0HOME: '/Users/margaretstanley'appdata: '/Users/margaretstanley/.dropbox/instance3'real_path='/Users/margaretstanley/.dropbox/instance3'mode=0o40700 uid=501 gid=20parent mode=0o40700 uid=501 gid=20dropbox_path: '/Users/margaretstanley/Dropbox'real_path='/Users/margaretstanley/Dropbox'mode=0o40700 uid=501 gid=20parent mode=0o40755 uid=501 gid=20sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'mode=0o100755 uid=501 gid=20parent mode=0o40755 uid=501 gid=20trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'not foundparent not foundtempdir: '/var/folders/sv/f192phfx6hzgc9pq87glpfq40000gn/T'real_path='/private/var/folders/sv/f192phfx6hzgc9pq87glpfq40000gn/T'mode=0o40700 uid=501 gid=20parent mode=0o40755 uid=501 gid=20Traceback (most recent call last):File "dropbox/client/main.pyc", line 828, in wrapperFile "dropbox/client/main.pyc", line 6646, in finish_dropbox_bootFile "dropbox/client/message_queue.pyc", line 311, in _wrappedFile "dropbox/client/main.pyc", line 6170, in _init_components_for_accountFile "dropbox/client/main.pyc", line 6094, in create_sync_engineFile "dropbox/sync_engine_boundary/factory.pyc", line 225, in make_sync_engineFile "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 251, in __init__File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 261, in __init__File "dropbox/sync_engine/nucleus/classic_client/modern_client/base.pyc", line 259, in __init__File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 219, in __init__File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 531, in _init_new_engine_lockedFile "dropbox/sync_engine/nucleus/thin_client/client.pyc", line 139, in __init__File "desktop/extensions/nucleus/nucleus_python.pyx", line 76, in nucleus_python.NucleusSyncEngine.__cinit__nucleus_python.SyncEngineError: "Initializing engine |>> Initializing filesystem |>> Marking Nucleus cache directory as ignored |>> Writing to xattr |>> fsetxattr syscall: write_xattr |>> Permission denied"I am now completely confused. Some suggestions are to move to a legacy dropbox (what is that and how do I do it, if appropriate) .When I try to login to dropbox or to drop box community I go round in circles and get nowhere. I am asked to prove that I am real and when I do this by clicking on the picture I an m told I have been suggessful and am returned to the same place where I am asked yet again to prove that I am real. I cannot see how to get out of the loop , so I give up.) I have managed (once) to login to my dropbox, but cannot repeat that action. I am totally baffled.
I've noticed that opening online-only files don't work as expected in macOS versions before 12.3 as well.
So the product is now more broken than before.
