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Forum Discussion

Cian Roche's avatar
Cian Roche
New member | Level 2
11 months ago

Received an error on the Dropbox desktop app

How do you fix this?   bn.BUILD_KEY: Dropbox bn.VERSION: 191.4.4995 bn.constants.WINDOWS_SHELL_EXT_VERSION: 69 bn.is_frozen: True machine_id: 2dc29d06-96c3-5918-a607-4487af93a62b pid: 1...
desktop
Error Messages
Mac
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
11 months ago

Hey Cian Roche, thanks for bringing this to our attention.

 

Can you let us know what you did before this error message appeared? Was it a "couldn't start Dropbox" window?

 

Also, what is your OS version and are you using the Dropbox for macOS on File Provider app?

 

Let me know and we'll go from there.

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