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Forum Discussion
Re: Won't stop indexing on Mac
Good morning, after updating to MacOS Sonoma, something went wrong with my DropBox installation (version 183.4.7058). Right after the reboot, DropBox started re-indexing all the files. But then - I'm not sure when - at some point, it stopped. It might have been caused by a standby that occurred after a certain amount of time; I can't say for sure. The bottom line is that DropBox is no longer able to synchronize.
Here's what I've already tried:
- Restarting my Mac several times.
- Closing the DropBox app and its instances through Activity Monitor, including restarting Finder.
- Checking permissions for Privacy and Accessibility.
I haven't logged out and logged back in yet, as suggested in other threads. I haven't done it because I'm afraid of losing files that haven't been synchronized correctly, as it happened to someone here on the forum.
In the screenshots, you can see how an unsynchronized file appears in Finder, in contrast to one that was correctly (previously) synchronized.
In this other screenshot, you can see what I see inside the DropBox app.
Does the DropBox team have any information about this issue with Sonoma?
Thank you.
Hello! Having the same issue after updating to Mac OS 14.0, also Dropbox v183.4.7058. Dropbox badge stuck on indexing, sync no longer works...
Is there a confirmed by DropBox issue with Sonoma? I have an email from them closing my ticket and saying it's an Apple issue but now they won't answer the question when I ask and I don't believe I saw anything in this thread where a DropBox employee admits an issue (lot's of completely unprofessional "sign out and sign back in!" mess).
Speaking of unprofessional, I"m a huge DropBox fan and proselytizer, but their handling of this appears to be a disaster - especially for a company you're trusting with your data, etc.
I have already spent 5 chats on support. So far, no fix. The customer service has been really bad and my business has been frozen because of this. The best I got today was I promised that my ticket would be escalated and sent to a professional tech team that hopefully will get back to me via email. Unbelievable... I've been fan of Dropbox and used it for years, but this got me really on pause...
I'm starting to get a bit disappointed with Dropbox in terms of how the issue seems to be handled. Of course, this is my perspective as someone who hasn't received any definitive feedback, neither via chat nor here on the forum, let alone reassuring statements like "We are aware of this, and we are working on it." Luckily, I don't need to back up anything right now, but if I did need disk space, I'd literally find myself in a mess. That's not what I expect from a company I've chosen, one that I've been paying for over the years and that generates millions of dollars in revenue.
Anyway, getting back to the problem, since the only thing left for me to try to resolve the issue was to log out and log back in, and since some people seem to have done that - even uninstalling and reinstalling the entire Dropbox - I now consider it pointless to even attempt. I'd rather wait for a resolution at the app level. But when will that happen? Dropbox, if you're there, give us a sign.Hello all, I managed to resolve my issue by speaking to support staff on the chat and successively being advised to log out of my Dropbox. This means you have to redownload your entire Dropbox again which is a bit of a pain but the issue was resolved after this. I then used the File Provider tool to migrate my Dropbox folder to a new location. Everything is back to working now for me. Hope everyone else also manages to find a solution soon
elkcilb at this point, I expect a statement or a tutorial that explains step by step what to do, how to do it, and how to avoid losing files during the process. In any case, it's not realistic to expect the average user to succeed in this process, which is why I anticipate a patch. I believe it's reasonable.
I'm glad you managed to resolve the issue.
