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Forum Discussion

jgoshawk's avatar
jgoshawk
Explorer | Level 3
3 months ago

The Dropbox desktop app is stuck on starting on Mac OS

I can't get past the "starting..." stage on the DB app. I've uninstalled, cleared everything related to DB from my computer, downloaded fresh, installed again. Everything I can think of. Always, the ...
desktop
Install
Mac
Setting up the apps
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Thanks for the additional information jgoshawk - much appreciated.

 

How many files are you trying to sync, if I may ask? 

jgoshawk's avatar
jgoshawk
Explorer | Level 3
3 months ago

At the moment, a single file would suffice, but I can't get to the point of synching. My local Dropbox folder is empty.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    3 months ago

    I hope it's okay for me to jump in here as well, jgoshawk.

     

    Out of curiosity, is it possible to connect to a different network/WiFi to test if the app works?

    • jgoshawk's avatar
      jgoshawk
      Explorer | Level 3
      3 months ago

      I might try that later in the day, but please note that I can successfully use the app on an old computer on this same network -- so I don't think the network/WIFI is the problem.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        3 months ago

        Sounds good, jgoshawk! 

         

        Noted, and please let us know what you find.

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