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Forum Discussion
Recent Dropbox - Mac 12.3 Monterey support
The official support page relating to Mac OS Monterey 12.3 Dropbox compatibility is 2 months old now, and Apple just released (April 2022) first beta version of 12.4 and patched 12.3 with 12.3.1, but...
- Hi everyone,We wanted to provide an update on availability of full support for macOS 12.5 and higher to more customers. We’re continuing to expand our rollout through May 2023, and anyone interested in receiving this updated experience earlier can join our beta now.If you haven’t already received the update, you can expect it between now and the end of May 2023. We’re also working directly with a small subset of customers with complex configurations to ensure their migration is as seamless as possible.Here’s how you can join our beta:
- Basic, Plus, Professional, and Family plan customers: Turn on early releases and keep an eye out for a notification to opt-in
- Standard, Advanced, Enterprise, and Education customers: Contact your Account Team or Customer Support for more information
The updated experience is more integrated with macOS and comes with some changes that are consistent with macOS requirements. For more information, please visit our Help Center.Thank you.
You may well be right.
I have no doubt that all the bad experience being reported is genuine, but just to counterbalance it, and maybe give encouragement, I use Dropbox to synchronise data between my own two M1 MBAs, both on 12.4 or later and it all works correctly, (as I reported much earlier in this thread).
For the past two months my Dropbox data has been in ~/Library/CloudStorage/Dropbox.
My data is a mix of on-line only and local.
Third party apps will open on-line only files directly (no separate download required).
My usage is extremely basic, no teams, just me, but Dropbox is doing everything I need and everything it ever did and it has been this way for over two months now.
My biggest problem was my third party apps which use Dropbox to sync data between devices, needed redirecting to look in the CloudStorage location, instead of the old /user location.
Does your Dropbox installation make the location change for your (automatically)? Because I'm using two different Macs, both with the same business account, and still All data stored in Macintosh HD/Users/MyUsername/Dropbox (myCompanyName) and thus, there is no way automatic Sync works.
Dropbox Build: 152.4.4880
Mac OS 12.4 Spanish language
Do I need to follow any steps to make it work again?
Nousmedis wrote:Does your Dropbox installation make the location change for your (automatically)? Because I'm using two different Macs, both with the same business account, and still All data stored in Macintosh HD/Users/MyUsername/Dropbox (myCompanyName) and thus, there is no way automatic Sync works.
Dropbox Build: 152.4.4880
Mac OS 12.4 Spanish language
Do I need to follow any steps to make it work again?
It did not happen automatically for me (though has for some people). My experience of forcing the change by complete uninstall and reinstall is detailed in this thread:
I have posted the link to page 2 because it contains a post by jwl which was particularly helpful.
My account is a simple Dropbox plus account. It is my hunch that the CloudStorage solution is not being rolled out to Teams and Business accounts at this time. This is only a hunch. It would be nice for Dropbox to explain the rollout policy!
Just came to this thread to figure out what's happening with this issue. I am still running OS 12.1 on my two Macs since the January email from Dropbox—didn't want to mess with a Beta version.
But my workflow internally and with clients is heavily dependent on Dropbox (I have a Dropbox Plus account), and really want to get my computers on the current OS before my busy season in the fall.
Doesn't seem encouraging reading through this thread that there is gonna be an easy upgrade any time soon, and starting to wonder if I'd be better off switching over to OneDrive or iCloud. Those options would probably be easy enough to do internally, but with dozens of Shared Dropboxes with clients, not so easy on that end.
