You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

matthewp's avatar
matthewp
Helpful | Level 6
2 years ago

Online-only and available offline file options do not appear

Hello I'm getting different online offline file options from other colleagues on a shared company account. I get the option to make a file offline, but then I'm unable to get an option to return fil...
Desktop
Dropbox Pro
Mac
Sync
  • matthewp's avatar
    matthewp
    2 years ago

    Thank you - I reinstalled and now have the options of online/offline for each file.
    I think I didn't click on the option for dropbox accessibility on the previous installation 🙂👍

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey matthewp, thanks for bringing this to our attention.

 

Are both yours and your colleague's computers linked to the same Dropbox account?

 

And what kind of Dropbox plan are you both on?

matthewp's avatar
matthewp
Helpful | Level 6
2 years ago

Hi Hannah - yes both mine and my colleagues are on a Dropbox Business Advanced Trial.
Thanks Matt

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Thanks Matt! 

     

    I understand you're both on the same Dropbox Business Advanced trial team, but are both computers using the same Dropbox login/account?

    • matthewp's avatar
      matthewp
      Helpful | Level 6
      2 years ago

      Hi Hannah

       

      No myself and my colleagues are using different email logins.

       

      Thanks Matt

       

       

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