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Forum Discussion

eli104's avatar
eli104
Explorer | Level 4
8 months ago

NO sync, cannot reinstall "Your computer is currently offline. Please check your network settings"

Dropbox for Windows (Win 10) did not launch this morning. One of several folders I need access to says it cannot be reached (others are fine).  I tried reinstalling the app, but an error message ...
Desktop
Error Messages
Install
Installing
Windows
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hey eli104, can you please also clarify if you're able to access your files from your Dropbox account online without issues?

 

If so, then would it be OK if we reach out via email to have a further look internally at this point?

eli104's avatar
eli104
Explorer | Level 4
8 months ago

I have no issues connecting through the internet, using Google Chrome for Windows. And again, no problem using MacOS with the app installed.

The issue is ONLY that I could not connect using the Windows app, have now uninstalled it, and cannot re-install the Windows app. (Though I have not booted the Windows OS today... but had rebooted multiple times yesterday to no avail.)

I would be happy to connect by email or otherwise to get this fixed! 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    8 months ago

    Hi eli104, I just sent you an email! 

     

    I'll be happy to see you there. Thanks! 

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