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Forum Discussion

WatsonA's avatar
WatsonA
Explorer | Level 3
11 months ago

Mixup with existing and "new" accounts on Mac desktop app

Setting up a new Mac, I accidentally logged into Dropbox using an old user email and password. I thought I was signing in but signed up for a new account. I had chosen to relocate the Dropbox folder ...
Desktop
Mac
Setting up the apps
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Hope it’s OK to jump in, @WatsonA. 

 

If you look at the new Mac’s menu bar now, do you see a small Dropbox icon? If yes, I’d like you to click there, go to your initials/profile picture > Preferences, and select the Sync tab. Can you send me a screenshot of what you see there? 

 

After that, please click on the Account tab and let me know if you see the email address of your existing Dropbox account, or the new one that was accidentally created.

 

Thanks!

WatsonA's avatar
WatsonA
Explorer | Level 3
11 months ago

Documents is where I selected to store the new Dropbox folder for the account I have since deleted. It's where I get directed when I launch the app. The email address I see under Account is REMOVED which is the address for the accidentally created account. 

I'm guessing I can sign out of that account on the Account tab, and sign in with the proper email address?...Just did so, and that fixed the problem. Thanks for pointing me in the right direction.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    11 months ago

    Glad everything is back on track WatsonA! 

     

    If there is anything else that we can help with, don't hesitate to let us know, cheers!

    • WatsonA's avatar
      WatsonA
      Explorer | Level 3
      11 months ago

      I keep getting an error box saying "Dropbox Unexpectedly Quit", with buttons offering "Restart" or "Close." If I restart the same thing happens again.

      I was in a Chat with someone named Aurora, who said she was going to email me instructions on how to do something like an advanced install or reinstall; I can't recall the exact phrase used. It was apparently too long to put into the chat. I posted my email address and closed down the browser after saying, "Email is fine."

      I never received any emails. Does anyone know what Aurora might have been referring to? I really want to get Dropbox working on my new MacBook-Pro.

       

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        11 months ago

        Hey WatsonA, have you checked both your spam and junk folders, to make sure you haven't received any emails there? 

         

        You should be able to find an email from Aurora on the email address linked to your Dropbox account. 

         

        In any case, you can find the steps for an advanced reinstall here.

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