You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

EcruBlack's avatar
EcruBlack
New member | Level 2
2 years ago

Dropbox app doesn't "register" on new iMac

I'm sorry if this is answered elsewhere, but my searches thus far have been useless. I just (May 2023) set up a new (2021) iMac M1. I have installed the Dropbox app on it like four times, and nothing happens. No icon in the menu bar, no prompt to sync files, still says that I'm in "finder" after I open it manually from Applications, nothing. I really like the convenience of the app accessible in the menu bar and would rather not have to use my browser. Why isn't Dropbox working? (New computer has Ventura 13.1.) Thanks if anyone can help me!

  • Hey EcruBlack, sorry to hear you're having issues with this.

     

    Can you please try the offline installer from this page and let me know how it goes?

     

    If you're running an antivirus or firewall on your machine, you could try temporarily disabling them too. 

     

    In any case, please keep me posted.

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff

    Hey EcruBlack, sorry to hear you're having issues with this.

     

    Can you please try the offline installer from this page and let me know how it goes?

     

    If you're running an antivirus or firewall on your machine, you could try temporarily disabling them too. 

     

    In any case, please keep me posted.

    • EcruBlack's avatar
      EcruBlack
      New member | Level 2

      Yes! Oddly, after I double-clicked the icon and got the message that it was an app from the internet, and then clicked "open" on that, nothing happened. At least not immediately. It was maybe a minute or two before the setup screen popped up. But it's there now, and all is well. Thank you so much!!!!

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff

        Glad to hear you're back up and running and thanks for keeping me in the loop too EcruBlack 

         

        See you around the Community and take care! 

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!