You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Ward C.'s avatar
Ward C.
Helpful | Level 6
10 months ago

New Dropbox "drive" on macOS Sonoma?

Last week, I upgraded from a 2017 iMac running macOS Ventura (last supported release) to a new Mac mini running Sonoma.

Yesterday, I discovered the new files I'd been adding to my local Dropbox on the Mac mini were not showing up on an older Mac running Ventura.  Today, I found the reason – I now have two Dropbox "folders" on the new Mac mini:

  • the old Dropbox folder in my home folder (~/Dropbox) with some un-synced changes
  • a new Dropbox "drive" in Finder's Locations (left sidebar)

My search for information about this new Dropbox "drive" has come up empty.  Is there anything I need to do other than (1) move my recent changes to the new Dropbox "drive", and (2) delete the old Dropbox folder from my home folder?

Desktop
Mac
Sync
  • Nancy's avatar
    Nancy
    10 months ago

    Thanks for posting on our Community, Ward C.! 

     

    From your description, I understand that you’re now running Dropbox for macOS on File Provider, which would explain why you’re seeing the Dropbox folder under Locations.

     

    Can you let me know what’s the current syncing status and app version of your Dropbox app? 

     

    Also, I’d like a screenshot of what you see under the Sync tab of your app preferences.

     

    I’ll be able to guide you further after that.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    10 months ago

    Thanks for posting on our Community, Ward C.! 

     

    From your description, I understand that you’re now running Dropbox for macOS on File Provider, which would explain why you’re seeing the Dropbox folder under Locations.

     

    Can you let me know what’s the current syncing status and app version of your Dropbox app? 

     

    Also, I’d like a screenshot of what you see under the Sync tab of your app preferences.

     

    I’ll be able to guide you further after that.

    • Ward C.'s avatar
      Ward C.
      Helpful | Level 6
      10 months ago

      Thanks, Nancy, for your speedy, helpful response.  You've jogged a hazy memory of File Provider.

       

      The last line in the Dropbox menu reports "Your files are up to date," and I'm running Dropbox v193.3.5459 on macOS Sonoma 14.3.

       

      -- Ward

       

       

       

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        10 months ago

        Thanks for the additional info! It sounds like the update is complete. 

         

        Before you take any other actions, I suggest adding a small file to your old Dropbox folder, and see if it syncs to your web account, just in case. 

         

        If it doesn’t, which is indeed expected, you can move your updated files to the new Dropbox directory, and delete the old one from your device.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!