You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Christian A.8
3 months agoExplorer | Level 3
Memory leak in the mobile app on Android
Hi, I am using dropbox an various devices (Windows, Mac, iOS, iPadOS and Android).
I prefer to keep all contents offline available, so I activated these options.
Right now, there is around 16...
Nancy
Dropbox Staff
Hey Christian! Thanks for the screenshots. Before reinstalling the Dropbox app on your Android device, did you clear the Dropbox app’s cache (via the app settings)? I’d like to see if that makes any difference.
Christian A.8
3 months agoExplorer | Level 3
Yes, I did that.
The screenshots were taken 1 (!) day after the complete deleteing + reinstall on both iOS and Android devices.
- Walter3 months agoDropbox Staff
So just to clarify here, are you referring to the difference in the total amount of GB you notice or to how fast the cache is increased on Android Christian A.8?
As for your offline files, have you marked the exact same files to be available offline across all of your devices?
- Christian A.83 months agoExplorer | Level 3
to question 1) to both
to question 2) yes, on all devices, all folders, subfolders and files are switched to "make available offline" in the same way. That's my main use case - to have all necessary data available even when being offline
- Nancy3 months agoDropbox Staff
Hi again, Christian A.8. Can we log a ticket for you then and check this internally?
- Christian A.83 months agoExplorer | Level 3
Yes, of course. I am curiois what your analysis will discover.
- Nancy3 months agoDropbox Staff
You’re all set, Christian A.8. Please reply to my email and we’ll go from there.
About Apps and Installations
Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!