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Lesbo's avatar
Lesbo
Explorer | Level 4
2 years ago

MacOS Ventura 13.0.1 - Constantly Asking to get Started with Update

MacOS Ventura 13.0.1 - running on Intel Core i9 15" (2019) Macbook Pro  The Prompt keeps coming up even though I have run the installation numerous times   DropBox for MacOS is Now Ready Upda...
Desktop
Error Messages
Mac
Setting up the apps
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Hi wjk71 and Lesbo! I’ve just logged two separate tickets for you, so that we can check this further. 

 

When possible, please reply back to me and we’ll take it from there.

wjk71's avatar
wjk71
Explorer | Level 3
2 years ago

Done (replied by email); thank you.

  • Lesbo's avatar
    Lesbo
    Explorer | Level 4
    2 years ago

    My Recommendation is to hold off on the update, as this will affect your productivity 

  • navidcy's avatar
    navidcy
    Explorer | Level 4
    2 years ago

    I have exactly the same problem as @Lesbo above! I also  have Dropbox Encore. I tried to update to the latest Mac version the Dropbox was asking me and I also go this error (probably a different filename):

     

     

    with similar contents in the .txt file. It was impossible to open Dropbox... So I went back to the pre-updated version of Dropbox + Dropbox Encore and now it's OK but complains that it needs to update.

     

    What should I do?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey navidcy, sorry to see you're also having trouble with this.

     

    Can you actually send us a screenshot of the error log? To see the error log, you'll need to click on the .txt file on the error message?

  • Lesbo1's avatar
    Lesbo1
    Explorer | Level 3
    2 years ago

    My Case has been handed over to Dropbox Support, I am working through some things with them

    So far no real progress

  • navidcy's avatar
    navidcy
    Explorer | Level 4
    2 years ago

    Sorry to hear that @Lesbo1! Let us know when some light shines at the end of the tunnel (i.e., when problem is resolved).

     

     

    @Hannah, I'd be happy to give you the actual error but that means that I need to update my Dropbox again which will then imply it won't open and I won't have access to my files. Given that @Lesbo1 is not seeing any progress do I really need to do that? 😕

     

  • Lesbo's avatar
    Lesbo
    Explorer | Level 4
    2 years ago

    I ran the Ventura 13.1 Update yesterday.

    After that restart DropBox Appeared to have started, but with the error message at the start.

    It appears to be a ownership/permission problem to the Dropbox Folder

    I am still working on it with Support

    My iMac - Late 2012 is working flawlessly 🙂

     

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