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Forum Discussion

Lesbo's avatar
Lesbo
Explorer | Level 4
2 years ago

MacOS Ventura 13.0.1 - Constantly Asking to get Started with Update

MacOS Ventura 13.0.1 - running on Intel Core i9 15" (2019) Macbook Pro  The Prompt keeps coming up even though I have run the installation numerous times   DropBox for MacOS is Now Ready Upda...
Desktop
Error Messages
Mac
Setting up the apps
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey Lesbo and wjk71, sorry to see you're having this issue.

 

Have you tried quitting the Dropbox app and then relaunching it from your Applications folder, to see if that helps?

wjk71's avatar
wjk71
Explorer | Level 3
2 years ago

Yes, I have tried that. Even uninstalled Dropbox and re-installed it...to the latest version. However, it still shows the notification like it's not updated. Thank you.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Thanks for trying that, wjk71.

     

    In that case, may we reach out to you via email as well, so we can investigate further?

    • Lesbo's avatar
      Lesbo
      Explorer | Level 4
      2 years ago

      yes Email is fine

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi wjk71 and Lesbo! I’ve just logged two separate tickets for you, so that we can check this further. 

         

        When possible, please reply back to me and we’ll take it from there.

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