We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.
Forum Discussion
Carl8
2 years agoHelpful | Level 6
Mac Sonoma/conflicted copies and app isn't loading
Not sure if the two are related (Sonoma and the conflicted copies) but I opened my dropbox this morning (after installing Sonoma last night) and all my shared folders had been replaced with conflicte...
- 2 years ago
Hi Jay, I called Apple today and they advised me to create a new user profile and download the app there. It worked, so we isolated it to my main user profile. But in the end, I simply signed out of my dropbox account from the preferences tab, and then re-started the app. It worked.
Hope this helps you and any others with a similar issue.
Thanks again.
jordangamet
Explorer | Level 3
I have exactly the same sync problem right after installing Sonoma on a Mac book pro. Conflicting copies of all folders, no files left in the original folders, and after uninstalling the Dropbox app it is impossible to get it to run again, it always crashes on launch.
I tried pretty much everything, restarting the mac, trying on the web app to fix the sync, nothing worked since now.
Waiting here for a solution.
I precise that the group with which I shared the folders and files don't see the new "conflicting copies" of any folder, but they also lose the files in the original folders.
Thanks to anyone who can help to fix the issue.
bn.BUILD_KEY: Dropbox
bn.VERSION: 184.4.6543
bn.constants.WINDOWS_SHELL_EXT_VERSION: 66
bn.is_frozen: True
machine_id: 6c5f9e17-567b-5d6a-bf83-11b564f4ec56
pid: 1410
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='jordangamet', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Jordan GAMET', pw_dir='/Users/jordangamet', pw_shell='/bin/zsh')
effective_user_info: pwd.struct_passwd(pw_name='jordangamet', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Jordan GAMET', pw_dir='/Users/jordangamet', pw_shell='/bin/zsh')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/jordangamet'
appdata: '/Users/jordangamet/.dropbox/instance1'
real_path='/Users/jordangamet/.dropbox/instance1'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
dropbox_path: '/Users/jordangamet/Library/CloudStorage/Dropbox'
real_path='/Users/jordangamet/Library/CloudStorage/Dropbox'
not found
parent mode=0o40755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/y2/vzqy1tg937g8ybp9_6ffzb600000gn/T'
real_path='/private/var/folders/y2/vzqy1tg937g8ybp9_6ffzb600000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "desktop/dropbox/client/main.py", line 5546, in _setup_root_for_account
File "desktop/dropbox/sync_root/helpers.py", line 520, in get_root_for_account
File "desktop/dropbox/foundation/futures/basic.py", line 858, in result
File "desktop/dropbox/sync_root/handlers/macos/file_provider.py", line 232, in set_result_or_convert_exception
dropbox.mac.internal.MacError: [Errno -2001] Error Domain=NSFileProviderErrorDomain Code=-2001 "Aucun fournisseur de fichiers valide trouvé portant l’identifiant « com.getdropbox.dropbox.fileprovider/30359e90-88fb-45a4-94eb-a46a81667bdd »." UserInfo={NSLocalizedDescription=Aucun fournisseur de fichiers valide trouvé portant l’identifiant « com.getdropbox.dropbox.fileprovider/30359e90-88fb-45a4-94eb-a46a81667bdd ».}
freigeist
2 years agoExplorer | Level 4
I have the same error txt. I'm on Ventura 13.
About Apps and Installations
Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!