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Forum Discussion
twid
3 years agoExplorer | Level 4
Mac OS Ventura - incompatible?
I am a new premium subscriber as of yesterday. I updated to MacOS Ventura on Wednesday. Trying to open the Dropbox desktop app and I receive the error above.
Thanks,
- 3 years ago
Hannah
Dropbox Staff
Hey radlyeel, sorry to jump in here.
Since you have a Dropbox app in your applications folder, which does open the Dropbox folder in your Finder, can you check if you have a Dropbox icon in your menu bar?
If so, can you hover over it with your mouse to see the status and version of the app?
radlyeel
2 years agoExplorer | Level 4
I do not have the Dropbox icon in my menu bar.
However, the Terminal command '$ps ax | grep -i dropbox' filled up my terminasl window. So I think I'll pull on that thead and see what i learn. I'll be back.
- radlyeel2 years agoExplorer | Level 4
I'm back. As mentioned, I had a ton of output, some rather bizarre looking, from "ps ax | grep -i dropbox". So I "kill"ed all those and re-ran the "offline omstaller", Dropbox 161.4.4923.dmg, with the same result, it just opened Finder on the Dropbox folder. So I checked processes again. I have one that is "type: crashpad-handler, with a "minidump" included. If that would be interesting to someone, I can send it along.
- radlyeel2 years agoExplorer | Level 4
As a matter of fact, syncing is happening--in both directions. I have an Intel iMac that I "ssh into" daily, Also connected to my Dropbox account. So I just now created a tes fil in my Dropbox folder, ssh'ed ito my iMac, added some txt to it, and ten saw that text on my laptop. Also, Finder is now showing the sync progress inicators in my Dropbox folder. But I don't have a Dropbox icon in my mernubar, so I have no way of changing the sync settings.
- radlyeel2 years agoExplorer | Level 4
I sort of hope other people have this problem---I'd hate to think I was creating so much.
work for you! Thanks for putting in the effort.
I checked online and everything is there as it should be. I'va attache two screenshots. The one of the icons in the Finder window as called icons-stable because I wanted to grab another shot with an in-progress icon, but
I wasn't quick enough. Also, I didn't invest any time to prettify the layout. I expected to find a littl paperclip icon for attaching files but the closest I coul get was a camera to insert photos. Let me know if there's a better way.
- radlyeel2 years agoExplorer | Level 4
One final post on this subject, and then I'm back at work. I was utterly perplexed -- syncing was happening, but no control. Then a few minutes ago I had other reasons to close a few of the apps in my menu bar. After the second one, Dropbox came out of hiding. It had gotten pushed over to the black gap around the camera on my laptop (see accompanying photo). A screen shot doesn't show the gap. My faith in Dropbox is restored. Apple, not so much.
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