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Forum Discussion
Issues with connecting to the desktop app - permanently stuck on Starting...
Our current configuration for our organization's dropbox is as such - we have one dropbox account which is shared with multiple individuals and is typically logged into on the desktop dropbox applica...
I managed to solve the problem by adding the IP and domains specifically below:
162.125.5.13
162.125.5.19
162.125.6.20
162.125.8.20
162.125.21.2
d-edge.v.dropbox.com
client-env.dropbox-dns.com
api-env.dropbox-dns.com
t8.v.dropbox.com
d-edge.v.dropbox.com
Using * (Wildcards) for some reason stopped working. I released the addresses above from "inspection" mode and it worked.
Hi JParts,
Congrats on finding a solution that works for you and sharing it with the community!
Where specifically did you add these domains? I assume it's the whitelist of your firewall but would love to have your confirmation.
If I have already turned off my firewall, does it mean your solution will not work for me?
Thanks in advance for your time in responding to me.
Hello kkkkkkirk.
I use the Sophos Firewall appliance here at work, which was already configured to allow the use of Dropbox.
In recent weeks, the Dropbox application stopped working, only showing the message "Starting". Access to the Dropbox website was normally done via browsers, with the Dropbox app for Windows not working.
I analyzed the problem using Microsoft Network Monitor 3.4 and identified that the Dropbox application was trying to connect to the domains and IPs below using port 443:
162.125.5.13
162.125.5.19
162.125.6.20
162.125.8.20
162.125.21.2d-edge.v.dropbox.com
client-env.dropbox-dns.com
api-env.dropbox-dns.com
t8.v.dropbox.com
d-edge.v.dropbox.comI noticed that in the Firewall using Wildcard * (for example *.dropbox.com) access continued to have problems. So I released the domains and IPs literally, in addition, I removed the "inspection" mode for these domains and this solved my problem throughout my network.
Hi JParts. As I'm not that good in IT would you mind to provide a step-by-step on how to add the domains and IPs to that port?
Hi Andy Franzel.
Unfortunately, I won't be able to give you a step-by-step guide as everything will depend on the Firewall you use and the version used.
Another important issue is checking your antivirus. Some antivirus software has a firewall or inspection service for the websites you visit, which may interfere with or block access to the Dropbox application. Check if there is any option to create "exceptions" and add the Dropbox domains and your application (Dropbox.exe).
If you do not have any third-party antivirus then you will need to analyze Windows Defender and your Firewall.
I suspect that there was some change in the Dropbox application's access, perhaps the IP or domain for connection was changed. I also suspect that there has been some change in the content of the packages that are exchanged between the application on our computer and the Dropbox system.
Seems like as per my company policy I won't be able to use Dropbox App on my company laptop. But Dropbox browser is working fine. Is there anyway I can synch my Dropbox folder on my laptop by logging into my Dropbox account via browser?
- Jay
Dropbox Staff
Hi AndyFranzel, it won't be possible to sync the files directly, like with the normal Dropbox app, since it is required for the syncing process to work.
You will still be able to upload and download files manually to and from the site, however.
