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Forum Discussion
Issues with connecting to the desktop app - permanently stuck on Starting...
Our current configuration for our organization's dropbox is as such - we have one dropbox account which is shared with multiple individuals and is typically logged into on the desktop dropbox applica...
Megan
Dropbox Staff
Dropbox StaffHey The CryoBar & JParts, let's see what we can find on this!
First thing I'd like to ask the OS your MacBook Air is using.
Is there a chance that you have some kind of security app/service that won't allow Dropbox to connect properly?
Maybe a firewall, or any other programs like an antivirus or VPN that could be blocking Dropbox and its domains?
Another thing, that I've seen in the past for some users is the device limit. If you're on a Basic plan, then you might have reached the 3-device-limit, and that might be stopping your app from connecting properly.
I mentioned this because JParts you said that you formatted your computer, so the system could "see" it as a new device.
Can you check your security page in your account settings, and let me know?
Thanks a bunch!
exact same issue here, the only difference is I am constantly on VPN.
dropbox desktop app has been working fine on my PC for years and this started to happen just a couple days ago on both my personal PC and work PC.
have tried 1) turning off firewalls; 2) restart PC; 3) reinstall dropbox but no luck.
- Jay
Hi kkkkkkirk, did you try an advanced reinstall as I mentioned above? Are you able to connect to Dropbox using another network connection?
Yes I have tried with an advanced reinstall and it didn't work for me. I have turned windows default firewall off but it appeared not to be the issue either.
I am in a region with limited access so I have to rely on VPN to access dropbox, but it has been working fine for me for years.
- Megan
I definitely see where you're coming from kkkkkkirk.
A VPN can cause issues with the connection of the desktop app, one way or another. Maybe not at first, but initially it will.
Have you tried temporarily disabling your VPN, just to check and possibly limit this issue?
In this case, it sounds like your VPN could be hindering the connection of the app.
If your VPN has any advanced settings that would allow a stable connection to Dropbox, could you try enabling them to see if this resolves the issue?
